My family saved for months because we wanted to try and stay at their most luxurious room the Casita Cliffside (Villa Angelina) for New Year and experience room service that you cannot just find in ordinary resorts and hotels. To our dismay, 20,000 pesos
per night's worth of room is just only that. Care and service by the staff are so terrible.
The soap, toothpaste and shampoo they gave us were so tiny, it would not have been enough for 1 use for a single person. And when we asked for more, well only the ghosts have heard us. No such items were delivered.
We paid for an additional 3 people and for the bed they would sleep at. But they did not provide the amenities needed for every one of us. There were 6 of us and the room only had 2 towels, the free water they gave us only had 2 small bottles for the rest of our stay for 4 days.
That would not have been a problem if we could call their front desk easily. But no, it takes a long time to contact them, and when they do answer it was like they were mad that we called. It was still afternoon and we just had arrived. They must have had a stick up their bums or something.
Whenever we called for the room to be cleaned and for fresh towels, no one came to our room until the very day we checked out. This is not what is expected for a room with such price.
And you would think for a room like that, there would be Wifi right? There wasnt one, and when we asked if they had wifi, they said they only had a prepaid modem that was really very slow and would not have provided us had we not asked.
The only thing good about staying there was the car service they provided and the drivers courteousness to get to and from the beach, and restaurants for free.
Their food is so repetitive and nothing special for its price.
This is just my opinion, but the Casita Cliffside is not worth staying at. Go spend your hard-earned money someplace else. But if you were to stay at their other rooms, it might be okay. The beach is still nice and so are the other activities you can do.