During the Christmas Holidays, we decided to visit two attractions in the Dapitan City area. Since this would require an overnight stay, I tried to look for a reasonable priced room for 9-people (2-families and the driver of the van that we rented). I got less than what I bargained for. NOTE: I have been living here in the Philippines for several years and, 99% of the hotels that we have stayed in, have been quite nice.
First, I tried to contact the Travelbee Heritage Inn via email and eventually, someone responded back to me, as I had a couple of questions about what the were offering. One room showed multiple beds and was cheaper than the room that had a single bed). It seemed to me that someone when designing their website, had erroneously flip-flopped the prices for each of these rooms. After not getting a correct response and, going back and forth with no response for 24-hours, my daughter-in-law finally contacted the hotel to set up the rooms and get the correct price.
First, we found the exterior of the hotel to be quite pleasant and, it was located on the corner of a quiet residential street. Upon entering the hotel, the dining room and reservation counter were located in the same room. No problem with that either as this is what was depicted on their website. The people were courteous and everything was nice and clean.
However,when it was time to go up to our rooms, there was no elevator. When you are Senior Citizens like my wife and I, it's not easy walking up and down several flights of stairs. The room that we got had two doors that exited off the hallway. One of the doors had a large piece of wood bolted to the doorframe to keep anyone from trying to enter into "our side of the room where our bed was located". The other door entered into a room with two chairs and a Full Size Bed and a flat screen TV mounted on the wall. The wall was 3/4s in length and on the other side of the wall (where the "other entrance door that had the wood bolted to the door frame" was located) was our bed. The beds (on both sides of the divider, only came with a single pillow for each side of the bed. No bedspreads either, just sheets. Each of the rooms were air-conditioned and both of the rooms had separate bathrooms, meaning that this setup was actually two separate rooms at one time. We also had a Wall Mounted Flat Screen TV mounted on our side of the wall. However, there was only 1-remote control for the TV that was mounted on the wall where our daughter slept. Seems that the remote control didn't work with our TV, so, it's unsure why they would have two Flat Screen TVs mounted opposite each other on the same wall with only 1-remote. We inquired about a bedspread or a blanket as the a/c made the room quite cool and was unreachable. Sorry, none available. We then asked if we could get two pillows (4) for our bed and an additional pillow for our daughter's bed. Sorry, none available. The rooms were bare and had single light bulbs mounted in the ceiling. The other two rooms where my son, daughter-in-law and two grand-daughters stayed, as well as the third room where my other son and the driver stayed was comfortable for them.
We were informed upon check-in, that they offer a free continental breakfast. However, when we went down to the dining room the next morning, they only served coffee and toast (2-slices) with no butter or jam. To me, that's not a Continental Breakfast, as we had had Free Continental Breakfasts at other hotels and they offer much more. So, to get anything other than these two items required you to order eggs, ham (Spam) or whatever. Then we had to wait 40-minutes just to get the items and, there wasn't anyone else in their dining room either other than one other gentleman.
Needless to say, we won't be staying at the Travelbee Heritage Inn again.
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