The whole resort is well-maintained and the brach is clean. The staff were attentive to out requests and acted promptly. Would recommend for families with kids that have special needs. The food was ok and since the package this month included buffet dinner and breakfast, less for you yo think about.
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As RCI member I was so disappointed with the staff, regarding room arrangement, I was assign on a room mostly the bathroom are disgrace, smelly water shower very tiny drip drip no hot water so slow drip. very unhelpful staff, very bad bad service, but very good to charge you this and that with no quality of service.
My brother and family join me, I paid one room extra at a very high price extra extra pe/rper person
and said with extra mattress but how can you charge extra person and pay with no place to put a mattress. I demanded to speak to their manager but apparently no manager on site. Refused to listen and address your concerns. But very very good to charge you with out a discount at all for their very expensive/unsuitable rooms. This is a disgrace place to go with RCI members. Very very angry costumer.
My partner and I had a relaxing and beautiful 6 days at Puerto. I have stayed in 15 countries around the world and at a lot of island resorts, and I can say without a doubt this was the best resort experience I have ever had. The most common problem that resorts have is that the food is meh, you can usually find tastier food in our own neighborhood. This is not the case here, the food is actually legitimately mind-blowing every single time. On top of that, the service is absolutely unmatched to anything I have experienced in the Philippines. Best of all, rooms were clean and well-equipped with everything we need with super strong AC. We both had to work a couple days while we were here and had no problems with the internet whatsoever.
Hi , Thank you very much for your kind words and for choosing Puerto Del Sol. We’re very happy that you enjoyed the whole resort. We are committed to serving only the best for our customers. We hope to see you again real soon! Thank you again!
I could not express enough of how pleased i am with the services that every Puerto del Sol individual do for the guests. They, especially the Front-Desk & Security, are well coordinated with each other and this makes me feel safe being inside the compound. I sensed that they aim for perfection by addressing the tiniest detail in and around the resort.
I would like to think that they even have already perfected the processes on operating a resort eg. guaranteeing efficiency on queue management at breakfast, checking-in and checking-out, booking for reservations, accurate accounting and tracking of your bills. Hungry or thirsty, no problem! They provide easy access for you where you can place your orders and this is paired with efficient delivery despite of how large the resort is. During these times of Pandemic (Qtr1-2022), I also see that they have seriously taken into consideration the "social distancing" concerns our world has to face today.
Food is also just delicious and priced at par with any restaurant in Bolinao, hence, PDS is already paradise - why go out to eat when you already have everything you need within! Daily breakfast (and we've stayed there for a total of 8 days on two different occasions) always have new offerings everyday, each one as good as the previous day. I give 5 stars for quality and taste in every plate of fruit, oriental to American and especially Filipino dishes.
I will leave it up to the others to feedback on the amenities. The pictures speak for themselves. I'm good with the cleanliness, landscaping, quality of rooms and sheets, etc. My two-cents, Puerto del Sol is the best resort in Bolinao in-terms of amenities.
And lastly, I celebrated my 50th birthday at PDS by choice. You see, I have had a good experience during my first stay there and decided this is where I'd like to celebrate my DAY. And by sheer chance, the Resort Manager learned about the birthday dinner event and he went out of his way to make it extra special : providing service by extending his team to set-up a long dinner table by the beach, offered us the catch of the day (fresh fish). Thank you, Sir Leo and Chef Jeff.
I will surely be back - and if you're looking for a time-out of the hustle and bustle of the city - this is definitely worth the trip.
Hi ,Thank you very much for your kind words and for choosing Puerto Del Sol. We’re very happy that you enjoyed the whole resort. We are committed on serving only the best for our customers. We hope to see you again real soon! Thank you again!
Excellent hotel whit totally relaxing ambivalents. Staff is very sweet and helpful. Have only 2 things they can improve on and thats the food and WiFi connection. I will not be able to work at same time I visit the hotel online. But I was there to relax and that was perfect
Hi Jgjeppesen Thank you very much for your kind words and for choosing Puerto Del Sol. We’re very happy that you enjoyed the whole resort. We are committed on serving only the best for our customers. We hope to see you again real soon! Thank you again!
We stayed at Puerto del Sol in October 2019 for 5 days and it was great. The pandemic has changed this place. The outside appearance will catch your eye right away. The pools are clean, friendly staff, grounds are well maintained. Then you get in the room. The water isn't fit to use at all. Soap won't even bubble because the water is so salinated and loaded with minerals. The sign on the door says it was disinfected, but the taps are corroded to green, the mirrors and walls in the bathroom are streaked and spotty, and there was sand on the chair. Bugs in the room because there was no screen for the bathroom window, and the AC unit was not sealed around the edges leaving visible gaps for bug access.
Wifi is inaccessible in the rooms...only in common areas. No wash cloths available in the towel sets. Hair dryer only upon request. Coffee was instant, but only the metal pot was in the room, and we had to ask for a heater for that. We actually had our own coffee maker, a simple drip style, but they wanted to charge a ₱500 ($10) corkage fee to use it. We paid ₱4500 ($90) per night for 2 nights, and I can't make two cups of my own coffee that I brought from home? You're that hard up for money?? That meant we didn't spend more in the restaurant like we did before (as much as ₱2000 ($50) a day for food alone, not including tips for the room service runners.
Speaking of the restaurant...it was fair. The teriyaki chicken, alimasag, and mozzarella sticks were good on our last dinner. The buffet breakfast was a different story. First day was a buffet...not bad, but glad they had omelets and pancakes made-to-order because the rest was typical Filipino fare...dried fish, overcooked eggs, rice, chicken hotdogs, longanisa, etc. Day 2 was a plated breakfast. The "American breakfast" was cold overcooked sunny side up eggs, sliced meat they call ham, a hot dog, and a greasy sponge of a hashbrown (McDonald's style). The pancakes, once again, were ok.
So...if you want to pay upwards of ₱4500 for a view of the beach just so you can wow your friends on social media, this is your place. If you want to enjoy a "home away from home"...stay home or find another place in Bolinao. I'd personally rather have a place with a relaxing room, a terrace, and the piece of mind that comes with knowing you can bring a few personal items from home without being charged, and not have to use bottled water to brush my teeth because I tasted salt on my lips from the shower. The housekeeping staff needs a LOT of training.
