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Kay W
Edinburgh, United Kingdom

Great stay and exceeded expectations

5.0 of 5 bubblesReviewed Oct 4, 2024
This hotel exceeded our expectations. The room was spacious, clean and the shower room a decent size too. Grateful to have hand towels as well as bath towels (some Ibis of this grade provide only bath towels). Most welcome was the small fridge and the kettle. So lovely to be able to make a hot drink whenever we wanted. Plus of course the superb view of the mountains.

We had a warm welcome at reception. Svetlana was able to explain was was available locally, gave us a map and the Luzern visitor cards which gave free use of trains and buses within Luzern (zone 10).

We used Kriens Mattenhof station to the centre of Luzern, but the 14 bus is another option. The trains are frequent and the journey only takes 4 minutes. The area around the Mattenhof station is under redevelopment, so it was good to be sufficiently distant for noise from building works not to be an issue (a short walk). There are shops, cafes and restaurants in this area. We liked Jack's Cevap house for casual dining. The Migros supermarket is great for picking up milk and other provisions, but note they don't sell alcohol (there is an Aldi store in the area).

The hotel is on the edge of a commercial zone and an established residential one; we looked over family homes. We found it to be quiet and were pleased we'd chosen this for our three-night stay.
Date of stay: September 2024
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samil Benli, General Manager at ibis Luzern Kriens, responded to this review
Responded Oct 7, 2024
Dear A5091Vlkayw,

Thank you so much for your very positive review on Tripadvisor. It's such a pleasure to see that you had a wonderful stay at our hotel and were satisfied with the services we provided. Thank you also for your compliment to our staff. I will of course pass on your kind words to them.
Thank you again for your perfect review and we hope to see you again at the Ibis Luzern-Kriens.

Sincerely,
S. Samil Benli - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (766)
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    1 - 6 of 766 reviews
    Reviewed July 21, 2024 via mobile

    We had the most fantastic time at the IBIS Hotel! The room was absolutely stunning, and it had everything we could possibly need - a fridge, kettle, coffee, and tea. The bed was so comfy, and we were treated to an amazing view of the mountains. It was an unforgettable experience!

    Date of stay: July 2024
    Trip type: Traveled as a couple
    Thank aaronpD616JE
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Samil Benli, General Manager at ibis Luzern Kriens, responded to this reviewResponded July 23, 2024

    Dear aaronpD616JE,

    We are very happy to read, that you've had a wonderful stay at Ibis Luzern-Kriens. Thank you for taking the time to share your feedback with us. It is always a pleasure to receive positive feedback.
    I am also happy to read that you've enjoyed the wonderful view to Mount Pilatus from the room.
    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
    Sincerely,
    S. Samil Benli - General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed July 14, 2024

    Its Best 'ibis budget" hotel for me so far. Its bigger than usual, comfy than usual budget hotel. İbis, Clean always. This hotel has Good Mountain view. Staff is always kind and helpful. Hotel gives local travel pass. You can take no21 as small lake view.

    Date of stay: July 2024
    • Trip type: Traveled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Caglayan G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Samil Benli, General Manager at ibis Luzern Kriens, responded to this reviewResponded July 16, 2024

    Dear caglayang2018,
    Thank you very much for staying with us and for sharing again your positive experiences. It makes us truly happy to read, that you were fully satisfied during your stay.
    I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
    Sincerely,
    S. Samil Benli - General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed June 29, 2024

    I picked this hotel after reading reviews on Trip Advisor and its proximity to the train station Kriens Mattenhof which is at 10 minutes walking distance. It is just a stop away from Luzern. The hotel was neat, safe for a solo female traveller. Good wi-fi connection. They will charge something called the city tax when you check in. They gave me a local travel card which was valid on local transport. I visited Mount Pilatus from here which is not very far off. Just take a bus, not the train if you wish to visit Mount Pilatus while at Kriens. I made this mistake and wasted an hour waiting for the next bus. The hotel breakfast spread is good, not too much variety, but filling. The staff was generally friendly and helpful. I wrote to them before traveling there to know the best way to get there and I received prompt response on email. The room has a portable fan which was really helpful during summer time. There are a good number of budget food options around like McDonalds, Subway, Migros supermarket, etc. Overall, good experience. Will definitely recommend it.

    Room tip: Staff here speaks English so language not a problem.
    Date of stay: June 2024
    • Trip type: Traveled solo
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Anu B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Samil Benli, General Manager at ibis Luzern Kriens, responded to this reviewResponded July 12, 2024

    Dear anubhambhani,

    Thank you for sharing your positive experience with us. We are delighted to hear that you found our hotel neat, safe, and suitable to your needs. Your feedback regarding the breakfast spread and the friendliness of our staff is truly appreciated. It is also great to know that the portable fan in your room was beneficial during the summer. We appreciate your recommendation and look forward to welcoming you back in the future.

    Warm regards,
    S. Samil Benli - General manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed June 1, 2024

    Nice hotel, east to get into the city on the bus system, rooms were good, staff very helpful, there are plenty of good restaurants and fast-food places nearby. A little out of the way for the true Lucerne experience, but a very safe and friendly environment,

    Date of stay: May 2024
    • Trip type: Traveled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank steve1234749
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Samil Benli, General Manager at ibis Luzern Kriens, responded to this reviewResponded June 11, 2024

    Dear steve1234749,

    Thank you so much for your lovely review to our hotel. We are delighted you enjoyed our hotel's convenience and helpful staff.
    We hope to welcome you very soon again.

    Sincerely,
    S. Samil Benli - General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed May 8, 2024 via mobile

    An excellent Bed and Breakfast hotel located conveniently from Kriens Matenoff railway station 3 minute walk. Beautiful views of Mount Pilatus from our rooms. Breath taking location in a calm and serene neighborhood with plenty of food options

    Date of stay: May 2024
    Trip type: Traveled with family
    1  Thank SaloniSurve
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Samil Benli, General Manager at ibis Luzern Kriens, responded to this reviewResponded June 11, 2024

    Dear SaloniSurve,

    What a great pleasure to see your satisfaction with our services offer. We all thank you very much for sharing your kind words with us. We are also please that you enjoyed the view of Mount Pilatus. We much hope to welcome you very soon again.

    Best regards,
    S. Samil Benli - General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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