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Greg B
Brisbane, Australia

Highly Recommended

5.0 of 5 bubblesReviewed Oct 26, 2019
Great place to stay. Easy access to train station to see the sights. Only two stops to central Lucerne. Room was very comfortable - roomy, good bed and excellent shower. Check in and out very efficient . Ceaser was extremely helpful as were the other staff we dealt with.
Date of stay: October 2019
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisLuzern, General Manager at ibis Luzern Kriens, responded to this review
Responded Oct 29, 2019
Dear Greg B,

Thank you so much for sharing your compliments and for your recommendation on Tripadvisor.
I'm happy to hear you enjoyed your stay with us and that our staff were able to fulfill your expectations. It's so nice to hear you described them especially Cesar as excellent; I will pass your compliments on to them!
We very much hope that we can welcome you again at the nearest future.

Best Regards,
S. Samil Benli - General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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17 - 22 of 765 reviews
Reviewed October 25, 2019

Very Nice hotel. Hotel is in kriens and we love the location of hotel. Location is very peaceful and away from busyness of Lucerne city. It is super convenient to go to Lucerne city via bus and train. Both are convenient but we have preferred bus for going to Lucerne. This hotel give free transportation pass for local travel. We have used this pass daily to go to Mt Pilatus and Lucerne city. Bus stop is at walking distance and it is advisable to use Google map to see bus timings and route. Bus timings are perfectly synced with Google map. We have used the passes and bus transportation to go to Indian hotels in Lucerne name “The Indian restaurant”.

Further rooms are spacious and big. Washroom is also very nice. Room is not having kettle for hot water. Same can be rented from reception. We have also rented universal plug for charging our devices.

Staff at reception are very helpful and can speak English. They also guide you, how to reach destinations that you want to go.

Aldi grocery store is at walking distance. We have taken fruits, water bottles and bakery items from Aldi store.

Breakfast is very nice and have good variety of food to choose from. Sitting is also very nice. Hotel only serve breakfast. For lunch and breakfast, you have to go outside. Nearby you can found some restaurants. But I have preferred to go to Lucerne city for taking food via bus, which was super convenient.

You can also take bus to mount Pilatus very easily from nearest bus stop. Overall my stay is very satisfactory in this hotel.

Date of stay: September 2019
    • Value
    • Rooms
    • Service
4  Thank GURMEETMECH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisLuzern, General Manager at ibis Luzern Kriens, responded to this reviewResponded October 29, 2019

Dear GURMEETMECH,

Thank you very much for staying with us and for sharing your positive as well as informative experiences. It makes us truly happy to read, that you were fully satisfied with our services during your stay.
We hope to welcome you back to our hotel very soon!

Sincerely,
S. Samil Benli - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2019

We stayed here as a stop over on our way from Italy. The hotel was easy to find and even though it was not near the centre of Lucern it was only 2 stops on the train. The station and bus stops were within walking distance and we were given a free city pass.
If you didn’t want to go into the centre there was a restaurant and a Macdonalds nearby.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank knapt0n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisLuzern, General Manager at ibis Luzern Kriens, responded to this reviewResponded October 29, 2019

Dear knapt0n,

Thank you for making the Ibis Luzern kriens your hotel of choice while travelling through Switzerland. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated.
I do hope we will have the opportunity to welcome you back again.

Best regards,
S. Samil Benli - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019 via mobile

the hotel brand stand for own services at an easy check in and comfortable room with the standard amenities including the parking space for a car and the free public transportation providing from the hotel. There are a family travelers with two reservations adjoining the room which the hotel services would be unlocking the door to connect all family travelers to be walking through both hotel rooms. the location is good within the area of the train station, grocery store and restaurant. Switzerland is the most beautiful country with all mountains and the view of this hotel is a plus on the summer trips.

Date of stay: August 2019
Trip type: Traveled with family
2  Thank WTNYC80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisLuzern, General Manager at ibis Luzern Kriens, responded to this reviewResponded September 13, 2019

Dear WTNYC80,

Thank you for taking the time to write your lovely review on Tripadvisor. It's a real pleasure to see that you loved and enjoyed Switzerland.
If you plan to visit Switzerland again, we will be very happy to welcome you in our hotel.
Wish you a wonderful weekend.

Sincerely,
S. Samil Benli - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2019 via mobile

We booked two triple rooms, only one socket per room. I was shocked because everyone has at least one device... If you possess ibis business card, I recommend you to call them directly. We booked through booking.com, and we couldn't get that discount. BTW, the parking is not free.

Date of stay: August 2019
Trip type: Traveled with family
1  Thank truca519
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisLuzern, General Manager at ibis Luzern Kriens, responded to this reviewResponded August 29, 2019

Dear truca519,

First of all, thank you very much for your positive rating and for your comments. It's absolutely correct, if you own a Member Card, it's always an advantage for you to book directly through our site.
Concerning the sockets, I am happy to inform you that we have min. 3 sockets placed on different places in our rooms. As the Swiss plugs look different, we kindly ask our staff for assistance.
We hope to welcome you again in our hotel during your next visit to Lucerne.

Sincerely,
S. Samil Benli - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2019 via mobile

Over all the rooms were clean. I would say it’s a 2 star hotel. The front desk staff was not helpful or present, but that could be due to the fact the had a large group to deal with. The hotel did not have face rags or hand towels only bath towels. This did not bother me because we brought our own. However, what was most annoying was the fact that they did not have ceiling fans or air conditioning. They provided floor fans and you could open the windows which would have been ok but we were visiting during a time when they had flying insects in which I had to fight off over night. So, in the morning I ended up with bug bites to my areas that were exposed. I would suggest that the hotel invest in A.C., ceiling fans, and screen meshes to keep flying insects out the rooms. Overall, this would have been an ok stay. I loved visiting Switzerland and this location was not that bad. It could have been worse!!

Date of stay: August 2019
Trip type: Traveled with family
4  Thank Jani H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisLuzern, Assistant General Manager at ibis Luzern Kriens, responded to this reviewResponded August 20, 2019

Dear naynay2123, We thank you very much for reviewing our hotel. As we couldn't cover your expectations, please allow me to express my deepest apologies. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, Alexander Svab - Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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