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Jani H
Fort Lauderdale, Florida

Hot summer

3.0 of 5 bubblesReviewed Aug 6, 2019via mobile
Over all the rooms were clean. I would say it’s a 2 star hotel. The front desk staff was not helpful or present, but that could be due to the fact the had a large group to deal with. The hotel did not have face rags or hand towels only bath towels. This did not bother me because we brought our own. However, what was most annoying was the fact that they did not have ceiling fans or air conditioning. They provided floor fans and you could open the windows which would have been ok but we were visiting during a time when they had flying insects in which I had to fight off over night. So, in the morning I ended up with bug bites to my areas that were exposed. I would suggest that the hotel invest in A.C., ceiling fans, and screen meshes to keep flying insects out the rooms. Overall, this would have been an ok stay. I loved visiting Switzerland and this location was not that bad. It could have been worse!!
Date of stay: August 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisLuzern, Assistant General Manager at ibis Luzern Kriens, responded to this review
Responded Aug 20, 2019
Dear naynay2123, We thank you very much for reviewing our hotel. As we couldn't cover your expectations, please allow me to express my deepest apologies. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, Alexander Svab - Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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22 - 27 of 766 reviews
Reviewed June 9, 2019 via mobile

The hotel looks quite new and the room is very clean and quite spacious. The staff in the reception are very friendly and helpful. There are some restaurant and a supermarket near the hotel. The hotel is not in the centre of Lucern but only 2 stops (7 mins) to the main train station of Lucern by train. When we first arrived, we lost our way as there was construction near the train station and the pedestrian was blocked. Luckily, the people in the neighborhood are very nice and showed us the way to the hotel. The buffet breakfast is good. I paid deposit and then the reception lent me a kettle. I think this hotel is value for money.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank Cheri C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisLuzern, Assistant General Manager at ibis Luzern Kriens, responded to this reviewResponded June 13, 2019

Dear Cheri C, Thank you very much for your lovely comments and for your compliments to our hotel staff. It's for us a real pleasure to see your satisfaction with our hotel services. We hope to welcome you very soon again and wish you wonderful time. Sincerely, Alexander Svab – Assistant General Manager

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Reviewed May 27, 2019 via mobile

This hotel though is 2 local stations away from lucerne main train station, it takes just 6-7 mins by local train.The frequency of trains to main station lucerne is every 3-4 mins making it very convenient to move around. This hotel is about 7 mins walk from Lucerne kriens and is a quiet neighborhood. Though don't expect anything nearby except a McDonald's. For grocery or food items, Co-op store at lucerne main stn is very convenient to load up n carry the same to room.

Date of stay: May 2019
Trip type: Traveled with family
Thank Deepakk3445
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, Assistant General Manager at ibis Luzern Kriens, responded to this reviewResponded May 30, 2019

Dear Deepakk3445,
We are happy to read, that you've had a good stay in our hotel. Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon!
Sincerely,
Alexander Svab – Assistant General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 22, 2019

Hi,
The hotel is located very near to Kriens Mattenhoff station which is 10 min from Luzern. Trains run every 15 min from Luzern and is also accesible via bus.It is very near to Mt Pilatus and with the travel pass provided you can travel around Luzern for free.
The rooms were clean and big enough. Check-in and check-out was smooth and the breakfast was good.The person at the reception was really helpful and provided all help possible.The lady serving breakfast was also really helpful.

The prices are bit on higher side, but so is everything in Switzerland. :)

Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank vijavip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, Assistant General Manager at ibis Luzern Kriens, responded to this reviewResponded May 30, 2019

Dear Guest,
Thank you very much for your lovely comments and for your compliments. It's for us a real pleasure to see your satisfaction with our hotel services. We hope to welcome you very soon again and wish you wonderful time. Sincerely,
Alexander Svab – Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 8, 2019

We enjoy stayed with Ibis group. Since the location was great however the place might not be convenient for shopaholic much but our trip was full of loved Switzerland country. Promise to be there again.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank DaraNiti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded May 10, 2019

Dear DaraNiti,

Thank you very much for your review and recommendation on Tripadvisor. With big happiness we've read that you enjoyed your stay in our hotel.
We already look forward to your next visit and wish you a wonderful time.

Best Regards,
S. Samil Benli - General Manager

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Reviewed April 26, 2019

This hotel is a little far away from the city centre of Lucerne. At first we were given super small room twin but upon request they immediately moved us to a much spacious room with a double bed! Which was much appreciated :)
The young guy at the reception was super nice and friendly (Forgot his name) we enjoyed our conversation would love to reconnect with him.
Breakfast was included with our tour and enjoyed the breakfast options which included pancakes. Breakfast area is not very big but it is cozy!
They give you free travel pass for the local transportations (which is super convenient!!) and the train station is less than 10 min walk from the hotel. The train is frequent so we went out for dinner in Lucerne. There is a 7/11 like departmental store across the road behind the hotel and you can get your water, snacks, beer and ice cream etc. It was a memorable stay! Highly recommend.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank trishadasgupta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded May 10, 2019

Dear trishadasgupta,

Thank you very much for posting your thoughts on Tripadvisor. It's so nice to see that you had a great stay in our hotel and found our staff very friendly.
I hope you had great time as well in Lucerne.
If you plan to travel again to Switzerland, we will be very pleased to have the opportunity welcoming you in our hotel.

Best Regards,
S. Samil Benli - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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