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DaraNiti
Chonburi Province, Thailand

Perfect Accommodation

5.0 of 5 bubblesReviewed May 8, 2019
We enjoy stayed with Ibis group. Since the location was great however the place might not be convenient for shopaholic much but our trip was full of loved Switzerland country. Promise to be there again.
Date of stay: April 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this review
Responded May 10, 2019
Dear DaraNiti,

Thank you very much for your review and recommendation on Tripadvisor. With big happiness we've read that you enjoyed your stay in our hotel.
We already look forward to your next visit and wish you a wonderful time.

Best Regards,
S. Samil Benli - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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26 - 31 of 766 reviews
Reviewed April 26, 2019

This hotel is a little far away from the city centre of Lucerne. At first we were given super small room twin but upon request they immediately moved us to a much spacious room with a double bed! Which was much appreciated :)
The young guy at the reception was super nice and friendly (Forgot his name) we enjoyed our conversation would love to reconnect with him.
Breakfast was included with our tour and enjoyed the breakfast options which included pancakes. Breakfast area is not very big but it is cozy!
They give you free travel pass for the local transportations (which is super convenient!!) and the train station is less than 10 min walk from the hotel. The train is frequent so we went out for dinner in Lucerne. There is a 7/11 like departmental store across the road behind the hotel and you can get your water, snacks, beer and ice cream etc. It was a memorable stay! Highly recommend.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank trishadasgupta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded May 10, 2019

Dear trishadasgupta,

Thank you very much for posting your thoughts on Tripadvisor. It's so nice to see that you had a great stay in our hotel and found our staff very friendly.
I hope you had great time as well in Lucerne.
If you plan to travel again to Switzerland, we will be very pleased to have the opportunity welcoming you in our hotel.

Best Regards,
S. Samil Benli - General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 25, 2019

Located in a low-rent suburb of Lucerne, transport to the hotel from Lucerne station is quite iffy. Only one bus serves it and the bus stop is a fair walk from the hotel. Rather an ordeal walking there with luggage. On Saturdays and Sundays the bus stops a couple of stops earlier and the frequency is reduced to one per hour from half hourly and thus makes the trip even more uncomfortable. The bed sheet was dirty but had not been changed. In the evening, when we asked for it to be changed, the receptionist came rushing up to change it. The poor man could not even find a sheet to fit the bed. And this is a premium hotel with over 50 rooms, belonging to the Accor group? Cost cutting shouldn't be taken too far. For the prices we paid we could at least expect cups, glasses, etc in the room.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Kalyan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded April 29, 2019

Dear Kalyan L,

We thank you very much for reviewing our hotel. As we couldn't cover your expectations, please allow me to express my deepest apologies and to explain some points.
- It's definitely an exception with the bed sheets. Please be sure, that there will not happen again in the future.
- There is also a train station nearby where you can find a train running every 15 minutes until midnight. During your stay, the station was under construction. So the trains were not running.
- As we are a chain of Ibis Hotels and as the amenities are also standard, we do not have any cups or glasses in our rooms. But you can always ask our reception team. They will be more than happy to provide you some.

Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future.

Sincerely,
S. Samil Benli - General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 15, 2019 via mobile

Though situated a little away from the city centre, it's been convenient to reach the property by local transport. Nicely furnished, some rooms have snow covered mountain view. Decent buffet breakfast. There are a few restaurant options nearby as well. All in all satisfied with the overall experience.

Date of stay: March 2019
Trip type: Traveled with family
Thank joycei586
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded April 16, 2019

Dear joycei586,

Thank you very much for your review on Tripadvisor. I'm happy to hear we could cover your expectations with our rooms & hotel services.
Hopefully you could explore and enjoy city and attraction.

I hope we can welcome you again in the future!

Best Regards,
S. Samil Benli - General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 1, 2019

Great hotel and shortly before the Gotthard tunnel. Early in the morning the opportunity to go through the tunnel before the traffic jam.
Car stands with the luggage for an acceptable payment in a parking garage under the hotel

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank R7484MQrobh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded April 5, 2019

Dear R7484MQrobh,

Thank you very much for posting your thoughts on Tripadvisor. We are happy to see that you had a good stay and hope also a good rest.
If you plan to make a stop during your journey back home, we will be very pleased to welcome you again in our hotel.

Best Regards,
S. Samil Benli - General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 3, 2018

Clean, polite and professional, It takes about 20 minutes to get to the old town of Luzern from Kriens. You do get a free travel pass for local trains and busses, which are easy to get to. Its about 10 minutes on the bus to Mount Pilatus. All though not a lot here, there are some good restaurants, and a McDonalds close by. Just up the road, are little lots, with amazing flowers and gardens, all maintained by locals, you can walk around them and enjoy.

Date of stay: July 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Philip L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded December 12, 2018

Dear Philip L,

Thank you very much for choosing us and for sharing your experiences in our hotel on Tripadvisor. It is nice to hear that you felt comfortable whilst staying with us and enjoyed our beautiful city.
We very much hope that we can welcome you again at the nearest future.

Best Regards,
S. Samil Benli - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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