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Sheraton Okinawa Sunmarina Resort
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Reviews (686)
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All reviewszip linelight showtropical fishfeed the fishkids play areaspiral staircasefish foodbasketball courtlots of water activitiesfamilies with kidsnoodlestable tennissofa bedexcellent beachball poolhoney moonmega zip
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18 - 23 of 686 reviews
Reviewed 20 December 2017 via mobile

every things are perfect for you!
If you find great hotel in okinawa. Many programs ready for you and so nice room conditions. If bad weathers day You will be relaxation in this hotel with many activities.(with your family babys)
And so many kind staff help you. Especially ask to Masako in reservation part. She will be help you with best service to spend best times in hotel.Even she recommended really great restaurant in okinawa ^^ (very nice place).
So feel nice and awesome ^^

Stayed: December 2017, traveled with family
Thank jun l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonokinawa, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this reviewResponded 1 January 2018

Dear "jun l",

Thank you for choosing to spend your family vacation with us. We are very happy to know that your time at the resort and on the island was pleasant and memorable. Thank you also for your kind words towards our staff; it makes me happy and proud to be working with such a great team that have the Sheraton spirit of hospitality.
We hope you will be back soon to enjoy our facilities and services again, and to explore more on the island.

Thank you again and best regards,
Jean-Raphael Felus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 December 2017

we are impressed by the lobby which has a mini aquarium with many tropical fish species , starfish, sea cucumbers ,2 stingrays and even one lucky lobster . Then at 7.45 and 8.45pm, hotel puts on a water fountain and light show to everybody's delight. Lobby has several sofa beds for people to lie down to watch , as the show is best watched looking up to the ceiling . Hotel has a graffiti wall for kids to draw on , a kiddies playpen and baby ball pool, and an arts and crafts room with instructor in service at appointed times .
bed is comfortable and huge. We are on 9/F Room 916 , which has spiral staircase to upper level with three beds on tatami. Amazing is the room has 2 skylight windows , so we were able to see the super moon right in our bed . Great ocean view in all rooms but the view on the side of rooms 13-21 is spectacular due to wider shoreline .
breakfast choices are plenty but not something i would be excited about.. there is a separate section for family with kids .
hotel has its own beach and many aquatic activities. The only thing is we went in Dec ,and it is very very windy and not quite season for aquatic activities. on the other hand, hotel price is more affordable and there are no lines in popular restaurants nearby.

Room Tip: 9/f rooms on the side of 13-21
  • Stayed: December 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
3  Thank J2870QKangelah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanRaphael, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this reviewResponded 13 December 2017

Dear J2870QKangelah,

Thank you very much for staying at Sheraton Okinawa Sunmarina Resort and thank you for your nice comments about the resort.
You exactly point out all the areas that we are proud of and that differentiate us from other resorts.
It is unfortunate that the period you stayed the weather was not the best, but we will order real warm Okinawa sunshine for your next visit.
Thank you again and allow me to wish a nice festive end of year,
With my best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 December 2017

One of the swankier SHERATON hotels that come loaded with all the creature comforts and luxury elements of a typical Asian five-star hotel. And the hospitality and service will make you feel like even more pampered and luxe and an absolute steal if you manage to book it at the cheaper end of its price range

LOCATION: Wonderful location right next to the waterfront and not too far from all key points of interest since it quite close to the Okinawa Expressway

DINE + DRINK: The SENSES restaurant is a classic Chain hotel restaurant that thrives on Buffet meals. If you are tired of Buffet, they also have a good selection of local and international cuisine on the A La carte menu - but be prepared for extremely small portions/serving size for the price you pay! The SUNSET TERRACE bar is probably One of the best bars - in this part of the word - for a Sundowner by the beach. And the ritual was made even more divine, thanks to the fine ale which was brewed with natural Coral water from an underground limestone cave right here in Okinawa! #BeerBliss #SexySundowners

ROOM: I stayed in 907, so this review is based on that; VIEW: Spectacular view of the Ocean front; SIZE: Very spacious room that was split into two levels with a spiral staircase!; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand in shower; TOILETRIES: Excellent spa quality toiletries

FACILITIES: LImited but reasonably good Gym, fitted with Cardio machines and free weights from TECHNOGYM. But not a full fledged set up with a lot of machines. However good for a nice workout. but the highlight is the MILLION DOLLAR VIEWS you will be treated to , of the ocean front, while you are sweating it out! #FitnssWIthAView. Also,The place is studded with 2 lovely pools. One outdoor and one Indoor

SERVICE: Friendly staff that took care of all my needs with a smile and made us feel pampered and well taken care of. Special Shout out to Mr.Asahi who did his best to get us a vegetarian entree, off the menu, cooked Okinawan style!

HOW WIRED YOU WILL BE: Free high speed Wi-Fi that works well all over the property. Big Plasma TV screen dishing out dozens of channels spanning sports, news, music, movies and a wide variety of entertainment in multiple languages

  • Stayed: December 2017, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Prasanna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanRaphael, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this reviewResponded 6 December 2017

Dear Prasanna V ,

Thank you very much for having stayed at Sheraton Okinawa Sunmarina Resort, and thank you also for sharing detailed feedback about your experiences.
We truly appreciate your kind words regarding our facilities, guest room, view and especially our colleague, which helps our team increase their motivation to provide the best services to our guests. Your compliment made me proud of my team that is always willing to go the extra mile to meet the guest's needs and wants.
We will try our utmost to further improve and maintain our service standards to become the best resort in Okinawa, and we are looking forward to welcoming you back in the near future.

Best Regards,

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Reviewed 2 December 2017

The resort was better than expected. Room was renovated with very comfortable beds and large shower area with the latest Japanese toilet. Nice scenery from the room too overlooking the ocean and beach. Fitness center was not big but enough for a productive workout. Got some bonus treats as the SPG gold members. Plenty of water activities and a zip line adventure. Very relaxing here especially during the low season now (late October).

  • Stayed: October 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank toga1k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanRaphael, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this reviewResponded 8 December 2017

Dear toga1k,
Thank you very much for staying at our resort for your holidays recently.
I am really happy that we could exceed your expectations and that you could enjoy what our resort can offer.
Spring and summer are also great periods to stay and should you want to visit us again, the whole team is looking forward to welcoming you again,
With my best regards,

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Reviewed 1 December 2017

Room was comfortable and spacious. Great ocean view from balcony. Very nice bathroom. Breakfast buffet was excellent and highly recommended. Lobby was impressive with different kinds of fish and sea creatures, The unique environment attracted me to book this hotel. But I enjoyed the most was the exceptional service I received from the staff especially Tracy at reservation. She went out of the way to make additional arrangements for me and my friends prior to our arrival which was highly appreciated.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank koolm2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanRaphael, General Manager at Sheraton Okinawa Sunmarina Resort, responded to this reviewResponded 13 December 2017

Dear koolm2017,

Thank you very much for selecting Sheraton Okinawa Sunmarina Resort for your recent holiday.
The team is very happy to hear that you enjoyed your room and our breakfast. I particularly appreciate your comment about Tracy, from resrvations. She is doing her best to showcase our resort's hospitality and she was trully happy to hear about your kudos. This will definitely help her become even better at her important work.
We hope you will have the opportunity to come back, maybe when the weather is even nicer.
Thank you again and best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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