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Reviewed 17 March 2018

Firstly the things that could be improved-
This hotel has a website which says that the hotel provides a free shuttle to and from Nagano station, and that the shuttle must be booked in advance, however there is no indication as how to book it.
When we checked out of the hotel, it was raining and very windy. We took the free hotel shuttle to the local station at Minami-Otari. The bus did not pull into the large covered area at the front door of the hotel, and we had to walk with our luggage in the rain a distance of 50 metres to board the bus.
On two of the five days of our stay, the room cleaning was undertaken by a team who were focussed on getting the job done, no matter whether it was convenient for the paying guest, or not. We asked them to come back in 10 minutes, but they would be deterred. On the other three days, two women did the cleaning in a more relaxed friendly manner.
We used the luggage forwarding service (takkyubin). It opens at 7am. I went there with our luggage at 7.15am and the counter was unattended. The employee also has the job of cleaning out all the ski lockers and he was occupied doing this. I caught his attention and asked for assistance, but I was ignored. Later, an employee in a suit came past and I asked him for assistance- He then spoke to the man cleaning out the lockers and he than came over to help. This is not good customer service.
We caught a cab to Happo One one night, to have dinner- The taxi fare was about 5700 yen each way, which added considerably to the cost of the meal.
The hotel looks glamorous from the outside, but the accommodation rooms are very dated. The beds are much firmer than in western hotels. Even though it was a bed, it was the same firmness as sleeping on a futon, on the floor.
There is free wifi, but it keeps dropping out and its very slow. We found that it worked well at 5am.

GOOD points-
Ski-in, ski out. Convenient ski lockers, but the locker room was quite cold and draughty. Convenient in-house ski rental shop with good quality gear.
Great coffee in the coffee/ pizza/ pasta/ cake cafe on the ground floor. With amazing latte art! The food, and the cakes were also very good.
Dinner buffet was 4300 yen for an adult. There is a very large range of things to try and a few dishes change each night, meaning that you can eat there every night and still find it interesting. Japanese and western dishes. Dessert and fruit were good. Water and green tea incuded, but not coffee.
There is a good guest laundry. 300 yen per load of washing. Driers are also available but we hung the washed clothes in our room overnight and they dried well.
The hot spring was great, and also very popular at times. At 6.45 am the onsen was crowded, At 7 am everyone has gone to breakfast, and I had the place to myself. Similarly at 6pm, its empty, but later in the evening its crowded again. Very nice outdoor pool with a view of the slopes.
There is an Information Desk which is staffed with an English speaking employee, who varied from day to day. Although this person ccould speak English, he didnt know much, usually couldnt help much. I think his main purpose was to book tours etc.

I would stay again, because of the ski-in ski-out convenience, and the great onsen.

Room Tip: Ask for a view of the slopes. That's more interesting.
  • Stayed: March 2018, traveled with family
    • Location
    • Cleanliness
    • Service
Thank presdient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 January 2018 via mobile

First of all I will say I LOVE Japan and have visited serveral times for extended stays.
In a country renowned for customer service, Hotel Green Plaza is hopelessly out stripped by third world countries.
In it's restaurants, staff stand and talk amongst themselves requiring patrons to actually walk up to them to order or request a menu. Dirty plates from patrons past go unattended until the table is needed, and Staff have no understanding of the food or drinks menu being served. When a straight spirit was ordered I received 1 shot mixed with about 3-4 shots of water in a tall glass.
The general staff are no better, with both parties failing to have a single employee with even an elementary level of English. Whilst in Echoland all staff including cleaners spoke sufficient English, Japanese and a few others to comfortably converse without misinterpretation.
Moving on, you've arrived early. Sorry you cannot hold your bags in the lobby, you must have them held by staff and you may not open your bags or take them into the change rooms so as to go on the mountain. But that's not all. You must pay 500Y per hour your bags are held.
Having spent a week already in the Nagano Prefecture ski fields on this trip alone. The food here at this hotel is also much to be desired. Not only on occasion 100% mark up from neighboring resorts (which includes both drinks and food) but is smaller portions and made with far less care. I found onion, eggshell and a few other scraps in my scrambled eggs alone.

Apart from the mountain itself; this resort is ATROCIOUS! I would recommend only ever coming here on a day trip. For all that's it's worth, a Hotel in Echoland has the same size room for less than one third the price.

Stayed: January 2018, traveled solo
2  Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 December 2017 via mobile

Architecture of the hotel is lovely. Friendly service.
Room is spacious but there were yellow droplets is stains on the toilet seat. It was easily wiped. This goes to show that they’ve done a bad job with cleanliness.

Bed was not comfortable at all. Sheets was as rough as paper.

The room is a twin bed. If you need a third bed (triple), you’ll have to spread the futon (Japanese style bed mattress) out yourself!!!

Bathroom amenities were minimal.

Overall: looks 4 stars, is 3 stars, feels 2 stars.

Stayed: December 2017, traveled with family
1  Thank ArleneBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 19 February 2017 via mobile

It might seem like a great idea to overnight in cortina but really it is just as easy to catch the bus for the day
Don't worry if powder is on there will be plenty for everyone
And you will spare yourself a trip back to the 70s with an overcrowded Japanese dimension in what must be the closest thing to Dracula's castle outside Transylvania
The onsen is nice but crowded
The buffet is an experience in overpriced trough feeding notable only for the crazy range of dishes
Perhaps if you took your dog to the paw paw park you might enjoy it more??
Anyways catch the bus instead

Stayed: February 2017, traveled with family
1  Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルグリーンプラザ, フロント オフィス マネージャー at Hotel Green Plaza Hakuba, responded to this reviewResponded 1 March 2017

Thank you so much for your visit to Hotel Green Plaza Hakuba.
we really appreciate your opinion as it is so preciuos to us.
Regarding the Access to the Hotel. we have diffirent access like Bus and Trains . so please kindly contact us before to give you all the information to arrive to our Hotel in an easily way.
we have also diffirent facilities in the Hotel like dog house (so you can bring your dog if you have), big variety of Buffet (so you can enjoy your dinner) and Onsen Bath ( so you can enjoy the veiw).
All the staff of Hotell Green Plaza Hakuba is waiting for your next visit.

Thank you very much

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 February 2017 via mobile

Once you get here, you don't have to go anywhere else. Super convenient with a ski locker allocated per room, walk outside and there are the lifts. And for the middle of January, no waiting at the lifts. A few restaurants in the hotel and the big one does such a big buffet you don't need to go anywhere else as you can have something different every night. Good for breakfast too. Huge games room down stairs keeps kids happy for ages. The room we had was split level with sleeping upstairs - a bit awkward with luggage but bearable, the beds were very comfortable and the room looked out at the slopes. The onsen is very good too, open until 2AM.

Stayed: January 2017, traveled as a couple
1  Thank Noodnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテルグリーンプラザ, フロント オフィス マネージャー at Hotel Green Plaza Hakuba, responded to this reviewResponded 1 March 2017


Thank you so much for your visit to Hotel Green Plaza Hakuba.
we really appreciate your opinion as it is so preciuos to us.
Me and all the staff here in the Hotel is really happy that you being satisfied by your visit.
We are going to do our best to improve our way here to make you much more satifisfied.
All the staff of Hotel Green Plaza Hakuba is waiting for your next visit.

Thank you very much

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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