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All reviews double tree long corridor spa break pub next door spa facilities lovely hotel afternoon tea lovely room town centre cheltenham starters
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Reviewed June 19, 2017 via mobile

What kind of four star hotel has no air con?!? It's 90 F and unbearable. Do not stay here in the summertime. Totally ridiculous and dumb!

Garden view is just of grass. Horrible. Only good thing was the cookie.

Date of stay: June 2017
Trip type: Traveled on business
4  Thank miller8595
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeilParryHilton, Manager at DoubleTree by Hilton Cheltenham, responded to this reviewResponded June 19, 2017

Dear Guest.
We do not advertise that our rooms have air conditioning, and also have a banner at the top of our website that informs our guest that we do not have air conditioning also. I am very sorry that you were warm in the hotel, but unfortunately we are unable to control the temperature outside.
We have been very accommodating to all of our guests providing extra fans, jugs of ice water as well as complimentary bottles of cold water at check in to add extra comfort at this time of extremely high temperatures. We have received numerous compliments about hot accommodating we have been.
I apologise again that you did not enjoy your stay.
Thank you & Take care
Neil Parry
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2017

We stayed with our one year old little boy who really enjoyed his stay too. Great we could all use the really nice pool.
The breakfast had a good choice and the staff were very accommodating, only happy to help. Took an interest in our one year old which he loved.
We travelled to places that were not too far away either, Adams farm, Bourton on the water, stow on the wold to name a few.
Definitely stay here again and recommend

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank LittleEmm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeilParryHilton, Manager at DoubleTree by Hilton Cheltenham, responded to this reviewResponded June 18, 2017

Hi Little Emm
What an amazing review of the hotel!
We pride our hotel on its history as well as the friendly team inside it, and I’m so glad that both shone through.
I'm really glad that your little one enjoyed his stay too!
We hope to welcome you back to the hotel very soon
Thanks again and take care,
Neil Parry
Hotel Manager

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Reviewed June 15, 2017

My daughter and I had a fabulous Spa Day to celebrate my 50th birthday. The staff were friendly and welcoming with my daughter enjoying her treatments. The facilities are excellent in the Health Club and we decided to become members!

Date of stay: June 2017
  • Trip type: Traveled with family
    • Location
    • Service
2  Thank belindagriffin96
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeilParryHilton, Manager at DoubleTree by Hilton Cheltenham, responded to this reviewResponded June 18, 2017

Hi belindagriffin96
Its fantastic to see that you were so happy with your recent visit that you have become members!
We look forward to welcoming you back for a work out and pamper very soon.

Thank you and take care
Neil Parry
Hotel Manager

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Reviewed June 14, 2017 via mobile

We got a package here for a hen do and although the lunch was lovely the overall experience was disappointing as the treatments were really poor. I had a back neck and shoulder massage and a scalp massage. The therapist didn't even dim the lights and the whole massage was very weak even though I asked for it medium and then asked twice for it to be harder. The facilities were clean and the pool, steam room, jacuzzi and sauna were all nice but a bit small.

Date of stay: May 2017
Trip type: Traveled with friends
Thank pearl2106
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeilParryHilton, Manager at DoubleTree by Hilton Cheltenham, responded to this reviewResponded June 15, 2017

Dear pearl2106,

I am sorry to hear that you did not enjoy your massage, and have passed this feedback onto George, our leisure manager for him to address. I am glad to hear that you enjoyed your lunch, and once again our apologies that the massage was not up to scratch.

Kind regards

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Reviewed June 13, 2017

Booked special discount trip with free dinner first night.Couldnt fault anything, all immaculate and superb food, would highly recommend. Health facilities also excellent .Location average really but a bus or car ride to Cheltenham.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank bondelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NeilParryHilton, Manager at DoubleTree by Hilton Cheltenham, responded to this reviewResponded June 15, 2017

Dear bondelle,

Many thanks for your five star review - we always love receiving those! It is such a compliment to hear that nothing could be faulted.

We look forwrad to welcoming you back soon,
Kind regards

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