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Wellness Hotel Katalin
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Reviews (419)
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All reviewssmall kidsdelicious foodfamilies with kidsrecommend this hotelhalf boardyear old grand daughtersunbedsparentsaustriawellnessfloorbalatonpoolsroomedlake
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Reviewed 22 July 2017 via mobile

July this year enjoyed an excellent weather that greatly contributed to a perfect family holiday. It was the second times we spent 12 days at this beautiful children-friendly hotel. It is located some 180 kms from Budapest (some half of the distance is on motorway).

The welcome at the reception was quick and polite and the reserved (we made reservation in November of the previous year, so be quick) two-roomed suit was spacious, well-prepared and clean. The staff both in the living sections, the restaurant, around the pool, the fitness and in the garden were smiling, attentive and ready to help and serve. The flower-gardens are exceptional, lending the hotel an added value. The external and internal pools, the sun-beds as well as the wellness sections were always kept clean at pleasant temperature. Special thanks should go to the restaurant personnel, particularly to the Chefs for the constantly delicious food and desserts (the latter remark is particularly important from the point of view that many hotels' restaurant services in western Hungary suffer from the departure of the Chefs to neighboring Austria, for better pay).

The many small kids, most of them between two and five, certainly animated the "ambiance" that challenged both the parents and the personnel to keeping them busy. Indeed, it was welcomed and a success that the management organized musicians, for mini-discos and clowns to keep the evenings lively, as well as visits to local workshops and artisans.

The hotel is five minute walk from market places and railway station and a short drive (8kms) to Keszthely, where inter alia, one can visit and admire the newly, beautifully, restored castle.

All in all it was worth it and I can certainly recommend this hotel to families with small kids. Even our eight year-old grand daughter (who does not speak Hungarian) wants to come back next year to this hotel, and it seems the grand parents just cannot resist to her.



Stayed: July 2017, traveled with family
Thank BregenzBDay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkatalin, Vendégkapcsolati vezető at Wellness Hotel Katalin, responded to this reviewResponded 31 July 2017

Dear Guest!
We are pleased that you have choosen to spend your holidays again at our hotel. We are glad to receive such a wonderful and positive review of yours. Our colleagues are indeed, day by day working on improving our services with one common goal in mind, to provide the best possible experiences to our guests. We are very happy to read that you would like to return to us with your grandchild next summer. We are looking forward to your visit in Gyenesdiás!
Wellness Hotel Katalin**** superior team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 November 2016 via mobile

We wanted to spend a relaxing 2 nights with my wife. We were very pleasantly surprised! Be sure to pick the jacuzzi equipped room for a romantic experience! The spa is big enough and very well maintained we loved it. The room was amazing, clean and big enough. The view from the 3rd floor was amazing. The food typical in the area but it's all you can eat and you can try many things. It's also very good for people on special diets like me (lactose intolerance). The masseuse is doing a fantastic job as well. Overall we over it and we will be back in the summer with the kids. It will not be so quiet but I hope it will be great.

Note: this hotel is very child friendly, with a large play room, kitchen for parents with small babies, a gym etc. simply perfect

Stayed: November 2016, traveled as a couple
Thank Gyuri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkatalin, Vendégkapcsolati vezető at Wellness Hotel Katalin, responded to this reviewResponded 22 November 2016

Dear Gyuri A, we are pleased that you have chosen to spend your holiday in our hotel. Thank you for your positive and detailed review. We are very happy to read that you would like to return to us with your children in the summer. We are looking forward to your visit in Gyenesdiás!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 November 2016

we spent few days in april in hotel.Very good food, all compliments to the chef. The pleasant environment. The hotel has a fantastic salt room is very suitable for alaergičare. Wellness zones and swimming pools are also OK.

  • Stayed: April 2016, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ljiljanapav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkatalin, Vendégkapcsolati vezető at Wellness Hotel Katalin, responded to this reviewResponded 22 November 2016

Dear Ljiljana, thank you for your positive review. We are pleased that you enjoyed your stay at our hotel. We forward your compliments to our chef and we are looking forward to welcome you soon in Wellness Hotel Katalin again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 September 2016

We spent 3 nights in the hotel I booked in advance not to pay attention to the ads: family friendly...I felt lucky it was September already so kids were to age 5-6 and under, but so many... Mothers, fathers, kids, just a really few childless couple. Luckily we are good sleepers and probably the hotel is soundproof. Hidden place behind the camping, very nice carpark and garden, well maintained, clean. One outside pool -cold, and one smaller to children, 3 inner pools to adults and children plus a Jacuzzi, saunas, salt room, etc. Everything is nice and clean. Restaurant closes at 10 am, then 9 pm, and unfortunately if we go there half an hour before closing time, the stuffs are not too happy. They are very polite BTW but less helpful that time, do not replace finished foods and drinks and they want to empty our table in every 2nd minutes...First evening I asked anything vegetarian what is not sides(chips and rice) and was baked cheese for me. Following days luckily always were at least 2-3 veggie food. We had an afternoon coffee/tee in the price but it is not served in the garden, only in the lounge. As I am a smoker, it did not fit with me so I left it. Room was spacious, but when I asked to open another bed it was in the way of the terrace door, so all 4 days we could not use the terrace. Also because the lake is close, if terrace door is open, easily come in some mosquitoes...
There are some soft drinks with the breakfast but nothing is with the dinner only for extra cost. Stuffs are very polite, reception was always helpful, when we extended our stay and wanted to be in the same room, they made it possible. Pools (outside as well) close at 9pm, and to be honest after 9 the life has stopped all the time. Nothing was open, no people around, like in a college:)
Anyway we spent most of our times outside, in the near cities, and when we have been in the hotel, it was comfortable, modern, clean and really 4 star.
However I heard other couples to talk about this 'nursery hotel', so I can recommend to those who are not bothered by lots of children, and of course to families. Price is really good in this area and we can choose different wellness packages for less.

  • Stayed: September 2016, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Ewyena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 August 2016

We have spent in this hotel 8 nights with my family ( wife and 2 yo daughter). Overall everything was good.
Pluses:
- inside pools and wellness, warm water in pools for kids
- friendly personel
- free parking
- free small bads for kids
- nice garden
- children kitchen that is on every floor
- bike rent inside of hotel
- play room inside of hotel


small but relevant Minuses that could be changed towards customers positive feedback:
- weak and not stable wifi
- a lot of strict rules withouth exception, not really customer oriented ( our example: our kid was going to sleep and we wanted to buy pizza at the restaurant downstairs and eat it in the room on a balcony while kid is sleeping, and we received negative respond, prohibited said the waiter, with no exception. So I had to get my kid to sleep and ride for some hamburgers outside of hotel...and there is other rule that u cannot eat in the room :) , but u could order breakfast in it...funny right? :)
- during our stay bad linen was not changed, or it was changed but excluding bad sheet
- ventilation in the bathroom is not working efficiently, so everything you leave in there stays wet + after some time there appears smell because of humidity and bad ventilation
- in the children kitchen that is on every floor -there is no paper towels, so if you wash anything - you must bring it with you ,all the equipment is pretty old
- in the room everything is not really equipped for small kids safety:- door could be opened easily by children, - all the drawers with small items ( pen ) have no locker on it
- in the hotel halls there is no locker on stairs so kids will not fall down the stairs
- good to have outside pool for kids water to be warmed sometimes when it is sunny already in the morning but the water is still cold
After all this I would still recommend this hotel to my friends and hope that with time everything will be changing only for the best.

  • Stayed: August 2016, traveled with family
    • Location
    • Rooms
    • Service
Thank Артём Х
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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