We visited Bohol in May 2019 and although we enjoyed the restaurant and the resort seems to be well maintained it was a disappointment to find out that staying guests doesn’t have the same value as the resident owners in the resort. We have been approached 4 times during our stay by a guard telling the kids in the pool to be quiet because resident owners might be disturbed. The ridiculous part about this was that it always was either at 9:30 am or 6 pm. Both, in my opinion, times that aren’t early nor late. The reply of the staff has always been the same „it’s because the resident owners are all foreign“. As I’ve been working in the hotel industry for over 20 years now this is the very first time I have come across such a rule. The kids, by all means weren’t noisy as kids can be at times. There were no complaints by any other guests or resident owners and that is why I can say with absolute certainty that the noise level was acceptable at the least.
Again, my issue is that as a business you can not diminish your guest‘s experience in such a way. It was quite offending to us and when asked if there was a manager around the answer was no, since the owner were on holidays. And apparently no one else who was in charge of operations. In my opinion they shouldn’t be operating as a hotel at all and focus purely on their residences since I also understand that the resident owners might be difficult to deal with but again, noise isn’t anything you can avoid in a hotel, can you?
To be honest without that laughable rule we would really love to come back and also recommend the place. Staff were friendly, food was good, and rooms are great for the price value.