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Reviewed 26 January 2018 via mobile

We were offered free drinks on check-in. These were to be redeemed in the restaurant. When my partner and I went to the restaurant, I ordered a Perrier, and he ordered a glass of mineral water.

When the drinks came, we were asked what food we would be ordered. When we said that we just wanted drinks, my partner was told that if he didn’t order an alcoholic beverage, then we would have to leave.

We left.

Other than that, the room was tiny, but functional. The bed was comfortable, though we had to request thicker pillows. (My partner said “What is the point of these flat, hard pillows?” I explained that it must be a Japanese thing.)

The ofuro (or bath) in the basement was lovely.

Stayed: January 2018, traveled as a couple
Thank lenscraft-ron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
アパホテル新宿御苑前, other at APA Hotel Shinjuku Gyoemmae, responded to this reviewResponded 27 January 2018

"Thank you for staying with us here APA HOTEL SHINJUKU GYOEMMAE and your review. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.
"
Masuda / Receptionist


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 January 2018 via mobile

Just stayed here five nights.

* Good location
* Many noted the small room size. They are small if you compare them to western hotel rooms but compared to Japanese ones their decent.
* Under two mins walk to nearest metro station
* Staff are friendly and helpful
* Shampoo conditioner and body wash provided and are decent quality.
* Loads of usual personal use products like earbuds, combs etc provided. Even body wash sponges provided Daily.
* Plenty of convenience stores at under two mins walk.
* Only two power outlets in room so I recommend power boards.
* Fridge provided but no safe storage boxes
* Air purifier/purifier inside but buttons in Japanese. Model is Panasonic vx40h2 if u wanted to research how it works.
* No storage cupboards just wall mounted hooks
* Tully's just up the road great for coffee
* There is a dumpling restaurant across the road which looks busy and good but I didn't get chance to try

My only complaint here was that the cleaning staff broke my power converter :)

Stayed: January 2018, traveled with friends
Thank Lawrence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
アパホテル新宿御苑前, フロント オフィス マネージャー at APA Hotel Shinjuku Gyoemmae, responded to this reviewResponded 25 January 2018

Thank you for staying with us here 〈APA HOTEL SHINJUKU GYOEMMAE〉 and your review. We are sorry that we let you down and did not meet your expectations. APA Hotel is a compact hotel and placing emphasis on functionality. Due to the energy saving effect resulting from miniaturization of the guests rooms, the environmental burden per guest is reduced.  We really appreciate your cooperation. In addition, we are so glad you liked our location and breakfast. We certainly hope we will have the opportunity to serve you again. Finally, thank you so much for taking your time to submit your comment. NAKADAI / Receptionist

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Reviewed 23 January 2018

i stayed for 2 nights ...the location was good and 10 minutes walk to shinjuku station ... i know hotel in tokyo is always have small room .. but i think this one a a bit small ... luckily i travel with my wife .. but i don't think suitable if travel if friend etc ...

but when you come to Tokyo .. you want to experience the place and cultural .. check-in and check-out were smooth ...

  • Stayed: January 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank shahrin_haron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
アパホテル新宿御苑前, お客様担当マネージャー at APA Hotel Shinjuku Gyoemmae, responded to this reviewResponded 24 January 2018

We appreciate the time that you have taken to write a so detailed review.
What a great feedback we have received here, thank you so much for valuabe comment.
Due to the energy saving effect resulting from miniaturization of the guests rooms, the environmental burden per guest is reduced. As a result, carbon dioxide is suppressed by one-third.
We look forward to welcoming you back, hopefully in the near future.
Michikura/Receptionist




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Reviewed 10 January 2018

I've stayed in many hotels in Tokyo specifically in the Shinjuku area. This was one of the smaller of hotels I've stayed in this area. However, it was big enough for two average size adults.

The bathroom was also small, but enough room for one person. All the usual amenities were provided - toothbrushes, razors, brush, etc.

Our room did not offer a view of the city. Instead, the view was a wall. If you would like a view, it doesn't hurt to ask when you check in.

There is a restaurant attached to the hotel. A free drink coupon was provided when I checked in.

Also, there is a sauna on the bottom floor of the hotel that is available to guests. I, however, did not have time to use it.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank We5ley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
アパホテル新宿御苑前, Receptionist at APA Hotel Shinjuku Gyoemmae, responded to this reviewResponded 11 January 2018

"Thank you for staying with us here APA HOTEL SHINJUKU GYOEMMAE and your review. We are sorry that we let you down and did not meet your expections. APA Hotel is a compact hotel and placing emphasis on functionality. Due to the energy saving effect resulting from miniaturization of the guests rooms, the environmental burden per guest is reduced.  As a result, carbon dioxide is suppressed by one-third.  We certainly hope we will have the opportunity to serve you again.
"
Masuda / Receptionist


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Reviewed 2 January 2018

We stayed in APA Hotel Shinjuku Gyoen-mae for 4 nights which were quite okay. Everything nice and clean, though the room was even tinier than expected (we did expect a tiny room in a Tokio hotel, but there wasn't even a closet to put your clothes or a place to store our bags). The room had a window, but it was made of milk glass, so not sure what kind of view we would have had. In general, the room was quiet. But, as to be expected, once people start changing rooms at night and knocking on each others doors, you will wake up from it (as happened to us on Friday and Saturday night).

Room Tip: Don't expect a big room or a view
  • Stayed: December 2017, traveled as a couple
    • Cleanliness
    • Service
Thank Ice-T5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
アパホテル新宿御苑前, Receptionist at APA Hotel Shinjuku Gyoemmae, responded to this reviewResponded 3 January 2018

Thank you for staying with us here, APA HOTEL 〈SHINJUKU GYOEMMAE〉, and your review. First of all, we are sorry that we let you down and did not meet your expectations about the noise on the floor. About the room size and closet, the APA Hotel is designed as a compact hotel, but if you have many big luggage and want to stay with bigger room, we have other types of rooms, so please ask us about up grading the room. Furthermore, we can keep your luggage if you have so many things. Moreover, about the view from room, we have some room which has a better view. Please feel free to ask about the room and other options for next stay. We are so pleased to receive your warm comment, and thank you so much for taking time for this review. We are looking forward to seeing you at our hotel soon.

Maniwa/ Receptionist

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