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Shinjuku Kuyakushomae Capsule Hotel
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Reviews (434)
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Reviewed November 4, 2016

This experience in Japan is a must! But is only confortable for one night.

The women section was really clean and confortable, really secure to keep your lugage there but every morning at 10am no matter how many night you will to stay, you must do checkout.

  • Stayed: October 2016, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2016 via mobile

This was a pleasant stay, it was our first capsule hostel and was quite a surprise. If you are used to showering solo then be prepared! You shower in a large room with 10ish other men, but it doesn't stop there... you need to be seated when showering and the shower head is a hand held job. Apart from the little bathroom shock it was a good stay, lockers are provided and capsules are spacious. Overall a good stay

Stayed: October 2016, traveled with friends
Thank Louis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2016

I stayed at this capsule hotel with my partner for 2 weeks in October 2016.

We have stayed in Shinjuku before as it is a great central location with train links in and around Tokyo, and this hotel is about 5-8mins walk from the station.

On arrival in Shinjuku, we found the hotel easily with the help of a printed google map. It is a little hidden away if you don't know where you are looking so make sure you scope it out on google maps before hand and pick up on other landmarks around it.

I have to say I had my reservations about staying in a capsule hotel for 2 weeks as it was completely new territory for me, but I shouldn't have been worried at all as it was a great experience. All I would say is research where you are staying before hand as capsule hotels have rules that you need to abide by.

My experience is only of the womens floor and communal area so I cannot speak for the mens area, but my partner was on the mens floors and said that they were just as good. The only thing that surprised him was the communal washing area which is like a Japanese onsen, where you wash naked in front of everybody else...

The staff at the Kuyakushomae capsule hotel where very welcoming and spoke great English. On arrival the gentleman who greeted me took my name. I had had a pocket wifi delivered here which he handed me straight away. They were clear on everything from the get go and explained everything fully.
Shoes are kept in a small locker on the 3rd floor by reception, and the key for this locker you will hand over to the reception team at check in which they will exchange for your locker key.

Check out is daily at 10am, you have a locker supplied and the number of your locker is also the number of your capsule. Inside the locker will be your jinbei and towels.

As I am a women, I was staying on the 8th floor which has a keypad on the door with a code that will change every so often for safety. They will hand you the code at check in which you must keep private.

You can go out of the hotel once checked in. You will need to hand your key over, and the receptionist will then hand you your shoe locker key and card with your capsule number on it. This card along with your shoe key will need to be given back on your arrival, and they will hand you back your locker key.

You can leave large luggage on the shelving on the 8th floor, or on the shelving by the lockers, but I only had small bags so they fitted in my locker fine. The measurements for the lockers are on the Kuyakushomae's website if you are planning on travelling light like I did.

The 4th floor is a communal floor for men and women where you can sit, watch T.V, have some food and chill out. There are vending machines for food and drink, coin op washing machines and dryers, and lots of places to charge you tech. The chef runs the restaurant on this floor from 6pm until 12am, but is closed on Sundays.

You have free wifi throughout the hotel which is very good, but slower at peak times.

The capsules are very spacious for what they are. You have a pillow and blanket and it is actually quite cosy when you settle in. They have a T.V inside with an alarm clock and light with dimmer switch and everything was always very clean and tidy.

As the womens floor is all in one, meaning the toilets and showers are on the same floor, there are hairdryers going off until late in the night so if you are a light sleeper bring some earplugs or use headphones. Early in the morning I was woken up a few times by rustling bags and some noisier guests, but on the whole people respected each other in the sleeping area.

The showers on the womens floor are great with everything you need. There is a really nice communal sink with products to cleanse your face and hairdryers to dry your hair. There are even disposable toothbrushes which have inbuilt toothpaste. They aren't the greatest but useful if you didn't bring a toothbrush with you. The toilets are high tech Japanese toilets with flushing sounds, heated seats and automatic flush.

For our luggage, as you need to check out everyday, we used the conveniently placed coin op lockers that are just outside the hotel which are priced at 200-400 yen a day depending on the size of your luggage. For 300 yen a day we fitted all of our bags in one, so it didn't work out too bad.

Overall for a two week stay, I had a really nice time. We got used to how things worked very quickly and I think because we researched everything beforehand there were no nasty surprises.
The staff were lovely, people were very polite and kept themselves to themselves. The cleaning staff were always friendly and polite, and worked really hard to keep the hotel running so well even late into the night.

Kabukicho where the hotel is situated is a really busy place with lots to do and see, especially at night. I would say though that if you aren't a fan of really busy areas then you should avoid this place because it is always bustling with people.

I would highly recommend this place if you are travelling on a budget and want to be in the heart of Tokyo.

  • Stayed: October 2016, traveled as a couple
    • Location
    • Rooms
    • Service
11  Thank catbus_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2016

I checked in last October 17-19. The hotel was great. It is very clean and comfortable to stay. The only problem I had was looking for the location of the hotel. I didnt know that I was standing in front of the hotel already as what my GPS is showing since the signage is written in Japanese. Aside from that, all good. :)

  • Stayed: October 2016, traveled solo
    • Location
    • Rooms
    • Service
Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2016

I had a great "capsule" experience here. I stayed in a regular hotel for the first 3 nights and ended my Tokyo stay at the Shinjuku Kuyakushomae. I found the staff to be charming, friendly, and efficient. The capsules were big enough to not feel claustrophobic. And luckily, there were no noisy guests around that night, so it was quiet. That said, I did see some other foreign guests arguing and having disagreements with the staff, but every single time it was because the guest did not understand or did not want to follow the rules. So do your research before staying at a capsule hotel, so there are no surprises! It is NOT like a regular hotel! And if you don't want to follow the rules, a capsule hotel is not for you!

1) Capsule hotels were originally designed so businessmen who stayed out too late and had a bit too much to drink could just stay in town and go to work in the morning without trekking all the way back out to the suburbs. They were not intended for long stays. So yes, you have to check out every day so they can clean (you can leave your luggage if you have a reservation for the next night). All the capsule floors and bathrooms are common areas, so they need the place to be empty to clean! Don't argue about it.

2)You have to take your shoes off at the entrance. Put them in the locker and take the key. You are in Japan, not your country, don't argue!

3) You cannot store your luggage there on your last day, it is not a regular hotel! Capsule hotels were designed for overnight stays only. Shinjuku station has storage.

4) Men, after check-in, go to your locker behind reception to retrieve your "uniform", put it on, lock your clothes up, and go to your capsule floor up the back stairway (not the lobby). There is no storage by the capsules. Not sure where the women's lockers are, so ask.

5) Men, don't complain that there are no private showers and just enjoy the Japanese bath experience. Strip your uniform off at the entrance, place in the cubicles, grab a "scrubbing towel" and sit on a stool in front of a faucet. Lather up your body completely, wash your hair, and rinse off. Then go soak in the pools of various temperatures. Don't ever bring soap or shampoo into the soaking pools! Theoretically you can't use the bathhouse if you have tattoos (I have small ones and got away with it at a non-busy time), but if you are turned away, there are some bathhouses in Tokyo that have no issue with tats ... do your internet research. Women, I think you have private showers on your own floor.

There's a lounge floor with a cafe, where both sexes can intermingle, men in their blue uniforms and women in brown. You pay at the cafe with your key number that you wear around your wrist. They charge you at check-out.

The hotel is a little tricky to find ... look for the British Union Jack flag sign and the hotel is in the same building, up the elevator. Don't engage with the African pimps hanging around the area ... don't even make eye contact. If you're a single male, they'll follow you all around Shinjuku for hours, aggressively trying to sell you prostitutes.

Wifi worked perfectly. Slept great. Loved the experience!

  • Stayed: September 2016, traveled solo
    • Location
    • Cleanliness
    • Service
4  Thank groovedigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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