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Maz19524732
Greater London, United Kingdom

Decent place to stay

4.0 of 5 bubblesReviewed Nov 30, 2023via mobile
Nice hotel, convenient location, rooms and bathroom are quite small but there is a decent breakfast buffet. A nice dim sum restaurant next door as well as a few other places to eat. Easy to check in and check out. Convenient laundry room downstairs too.
Date of stay: October 2023
Trip type: Traveled as a couple
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9 - 14 of 217 reviews
Reviewed June 17, 2023 via mobile

This hotel has reopened, even though some websites say it hasn’t. The hotel is a very good value, with small but well-appointed rooms. Breakfast is great and the location is convenient to the subway and lots of good restaurants. I only subtract one star because of the unfortunate and bizarre pool situation. The pool is advertised all over the hotel literature, in the elevators, etc. I went to use it one day, and it is certainly nice, but after about five minutes a staff member ran out and told me I had to get out and leave. I don’t have tattoos. I’m not sure if it is closed or because I didn’t pay the extra fee (hotel is not very clear about this). I pick hotels that have pools because I like to swim laps daily, so it’s pretty annoying when they come up with nonsense as to why it can’t be used.

Room tip: The air conditioning works in the rooms even though the hotel says it is centrally controlled
Date of stay: June 2023
Trip type: Traveled solo
2  Thank Nick L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 6, 2020

The hotel was fine. The room and bathroom was really small (as you would expect in Japan).
Good Points - Hotel was close to subway / Swimming pool & lounge on the 11th floor, although small, was good for an hour on relatively warm afternoons / Bar was an Irish pub with the meals very good / McDonalds about a five minute walk. / Fairly quiet.
Bad Points - Thought I'd bought breakfast but on first morning, realised I hadn't / Check in at 3pm was a bit negative (I'd flown almost 14 hours and got to the hotel at 12pm the following morning). Went to lunch but still really negative.

Room tip: I was on the back which ensured it was really quiet.
Date of stay: February 2020
    • Value
    • Location
    • Service
4  Thank stephenmW988SE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, フロント オフィス マネージャー at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded April 7, 2020

Thank you very much for staying at APA Hotel & Resort <Nishi Shinjuku 5-chome Station Tower>

This hotel is a business-style hotel,so the rooms are not too big,but close to a subway station,convenience store and near the downtown,like Shinjuku,Ropponngi,Hrajuku,Shibuya.
You can go to Shinjuku for 10 minutes by taxi or 5 minutes by subway.

Check-in time is 3pm. if you want to check-in early,you need to pay 1000 JPY per hour.

Maekawa

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 13, 2020 via mobile

Location - 1 stop away from shinjuku. Less busy part of town.
Restaurants- quite a few choices on the same street including access to family mart and Lawson across the hotel
Rooms - Basic but small rooms. Good for 1 person. Seems to be the standard in Japan. Pillows were odd, like cardboard stuck together, good thing I had a travel pillow!
Bathrooms- Very clean!
Check-in - automated and easy

Over-all: will definitely stay again!

Date of stay: December 2019
Trip type: Traveled with family
1  Thank JTFamily_Coq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, Clerk at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded February 12, 2020

Thank you for staying at our hotel. Thanks for rating.
I'm sorry, pillows are also available. If you wish to exchange, please contact the front desk. looking forward to seeing you coming again.
Clerk Shintake

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Reviewed February 9, 2020 via mobile

A very busy hotel with 18 floors and only 4 lifts and no stairs. Around checkout time we waited 6 times for the lift and every time the door opened it was packed to the brim full of people.

With the coronavirus a serious threat forcing that amount of strangers in a lift together for a 10am check out time is irresponsible.

The same thing happened the night before it was the exact same thing waiting 10-15 mins for the lift. Ridiculous.

Rooms were tiny as was the bathroom.

On the plus side the TV was big and there was a nice view from the window. The male staff members were very nice, polite and accommodating.

Date of stay: February 2020
Trip type: Traveled as a couple
2  Thank 2,593
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, Clerk at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded February 12, 2020


Thank you for staying at our hotel.
Sorry for not being able to provide a satisfactory service. We will try to improve your feedback. looking forward to seeing you coming again.
Clerk Shintake

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 29, 2020

We stayed for several days and had a great experience with this hotel. The staff was very accommodating with holding our luggage on arrival and departure. The rooms were very clean and cleaned every day. Water pressure is excellent and hot. Room was quiet--I never heard any noise from other guests. The bed is very comfortable.

However, the room is very very small. It was a challenge to move around with the luggage on the first day, but you get into a routine that works.

You will not get any AC during the winter. If the room is hot, then we just turned off the HVAC with the unit on the bed and opened the window till the room cooled down. After that, it was great.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank shoncb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, フロント 伴 at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded January 29, 2020

Thank you for staying with us.

We are happy to hear your experience in our hotel. The rooms are very compact so that guests can reach everything staying in one place. Your opinion is very important for us. Thank you very much.

We hope we can see you again!

Front desk Ban

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