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Nick L

Good value hotel that won’t let you in the pool.

4.0 of 5 bubblesReviewed Jun 16, 2023via mobile
This hotel has reopened, even though some websites say it hasn’t. The hotel is a very good value, with small but well-appointed rooms. Breakfast is great and the location is convenient to the subway and lots of good restaurants. I only subtract one star because of the unfortunate and bizarre pool situation. The pool is advertised all over the hotel literature, in the elevators, etc. I went to use it one day, and it is certainly nice, but after about five minutes a staff member ran out and told me I had to get out and leave. I don’t have tattoos. I’m not sure if it is closed or because I didn’t pay the extra fee (hotel is not very clear about this). I pick hotels that have pools because I like to swim laps daily, so it’s pretty annoying when they come up with nonsense as to why it can’t be used.
Date of stay: June 2023
Room Tip: The air conditioning works in the rooms even though the hotel says it is centrally controlled
Trip type: Traveled solo
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12 - 17 of 219 reviews
Reviewed April 6, 2020

The hotel was fine. The room and bathroom was really small (as you would expect in Japan).
Good Points - Hotel was close to subway / Swimming pool & lounge on the 11th floor, although small, was good for an hour on relatively warm afternoons / Bar was an Irish pub with the meals very good / McDonalds about a five minute walk. / Fairly quiet.
Bad Points - Thought I'd bought breakfast but on first morning, realised I hadn't / Check in at 3pm was a bit negative (I'd flown almost 14 hours and got to the hotel at 12pm the following morning). Went to lunch but still really negative.

Room tip: I was on the back which ensured it was really quiet.
Date of stay: February 2020
    • Value
    • Location
    • Service
4  Thank stephenmW988SE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, フロント オフィス マネージャー at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded April 7, 2020

Thank you very much for staying at APA Hotel & Resort <Nishi Shinjuku 5-chome Station Tower>

This hotel is a business-style hotel,so the rooms are not too big,but close to a subway station,convenience store and near the downtown,like Shinjuku,Ropponngi,Hrajuku,Shibuya.
You can go to Shinjuku for 10 minutes by taxi or 5 minutes by subway.

Check-in time is 3pm. if you want to check-in early,you need to pay 1000 JPY per hour.

Maekawa

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 13, 2020 via mobile

Location - 1 stop away from shinjuku. Less busy part of town.
Restaurants- quite a few choices on the same street including access to family mart and Lawson across the hotel
Rooms - Basic but small rooms. Good for 1 person. Seems to be the standard in Japan. Pillows were odd, like cardboard stuck together, good thing I had a travel pillow!
Bathrooms- Very clean!
Check-in - automated and easy

Over-all: will definitely stay again!

Date of stay: December 2019
Trip type: Traveled with family
1  Thank JTFamily_Coq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, Clerk at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded February 12, 2020

Thank you for staying at our hotel. Thanks for rating.
I'm sorry, pillows are also available. If you wish to exchange, please contact the front desk. looking forward to seeing you coming again.
Clerk Shintake

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Reviewed February 9, 2020 via mobile

A very busy hotel with 18 floors and only 4 lifts and no stairs. Around checkout time we waited 6 times for the lift and every time the door opened it was packed to the brim full of people.

With the coronavirus a serious threat forcing that amount of strangers in a lift together for a 10am check out time is irresponsible.

The same thing happened the night before it was the exact same thing waiting 10-15 mins for the lift. Ridiculous.

Rooms were tiny as was the bathroom.

On the plus side the TV was big and there was a nice view from the window. The male staff members were very nice, polite and accommodating.

Date of stay: February 2020
Trip type: Traveled as a couple
2  Thank 2,593
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, Clerk at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded February 12, 2020


Thank you for staying at our hotel.
Sorry for not being able to provide a satisfactory service. We will try to improve your feedback. looking forward to seeing you coming again.
Clerk Shintake

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Reviewed January 29, 2020

We stayed for several days and had a great experience with this hotel. The staff was very accommodating with holding our luggage on arrival and departure. The rooms were very clean and cleaned every day. Water pressure is excellent and hot. Room was quiet--I never heard any noise from other guests. The bed is very comfortable.

However, the room is very very small. It was a challenge to move around with the luggage on the first day, but you get into a routine that works.

You will not get any AC during the winter. If the room is hot, then we just turned off the HVAC with the unit on the bed and opened the window till the room cooled down. After that, it was great.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank shoncb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, フロント 伴 at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded January 29, 2020

Thank you for staying with us.

We are happy to hear your experience in our hotel. The rooms are very compact so that guests can reach everything staying in one place. Your opinion is very important for us. Thank you very much.

We hope we can see you again!

Front desk Ban

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Reviewed January 27, 2020

Well I have stayed at a lot of hotels around the world but this hotel room was the smallest by far but I believe it was to Japanese standards, The room was well equiped and very clean and modern but super small. Passing each other in the room was very friendly!! The other thing we found strange were the pillows which were firm but only about 5cm or 2 inches deep which made for a restless night, The other strange feature was that there is heating only and no Cooling AC although the room has a strange box which acts as a fan, If the room is hot then you open the window. Staff were helpful but could not speak English so all communication was done with the aid of a PC If you are looking for just a place to stay well this is fine but if you require some room to move then this is not for you

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
2  Thank Dennis S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrailBlazer810097, Clerk Kase at APA Hotel & Resort Nishishinjuku Gochome Eki Tower, responded to this reviewResponded January 28, 2020

Thank you for staying at APA Hotel & Resort <Nishi Shinjuku Gochome Station Tower>.
As you mentioned, the rooms are designed to be environmentally friendly and compact, and are designed to increase the efficiency of work on the bed. .
On the other hand, I was very sorry that it made me feel uncomfortable when dealing with customers.
Also, I am sorry for the inconvenience when it comes to pillows.

We will continue to work on improving the service, so we look forward to your coming again.

Thank you very much for submitting your valuable opinions while you are busy.

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