Location - 1 stop away from shinjuku. Less busy part of town.
Restaurants- quite a few choices on the same street including access to family mart and Lawson across the hotel
Rooms - Basic but small rooms. Good for 1 person. Seems to be the standard in Japan. Pillows were odd, like cardboard stuck together, good thing I had a travel pillow!
Bathrooms- Very clean!
Check-in - automated and easy
Over-all: will definitely stay again!
Thank you for staying at our hotel. Thanks for rating.
I'm sorry, pillows are also available. If you wish to exchange, please contact the front desk. looking forward to seeing you coming again.
Clerk Shintake
A very busy hotel with 18 floors and only 4 lifts and no stairs. Around checkout time we waited 6 times for the lift and every time the door opened it was packed to the brim full of people.
With the coronavirus a serious threat forcing that amount of strangers in a lift together for a 10am check out time is irresponsible.
The same thing happened the night before it was the exact same thing waiting 10-15 mins for the lift. Ridiculous.
Rooms were tiny as was the bathroom.
On the plus side the TV was big and there was a nice view from the window. The male staff members were very nice, polite and accommodating.
Thank you for staying at our hotel.
Sorry for not being able to provide a satisfactory service. We will try to improve your feedback. looking forward to seeing you coming again.
Clerk Shintake
We stayed for several days and had a great experience with this hotel. The staff was very accommodating with holding our luggage on arrival and departure. The rooms were very clean and cleaned every day. Water pressure is excellent and hot. Room was quiet--I never heard any noise from other guests. The bed is very comfortable.
However, the room is very very small. It was a challenge to move around with the luggage on the first day, but you get into a routine that works.
You will not get any AC during the winter. If the room is hot, then we just turned off the HVAC with the unit on the bed and opened the window till the room cooled down. After that, it was great.
Thank you for staying with us.
We are happy to hear your experience in our hotel. The rooms are very compact so that guests can reach everything staying in one place. Your opinion is very important for us. Thank you very much.
We hope we can see you again!
Front desk Ban
Well I have stayed at a lot of hotels around the world but this hotel room was the smallest by far but I believe it was to Japanese standards, The room was well equiped and very clean and modern but super small. Passing each other in the room was very friendly!! The other thing we found strange were the pillows which were firm but only about 5cm or 2 inches deep which made for a restless night, The other strange feature was that there is heating only and no Cooling AC although the room has a strange box which acts as a fan, If the room is hot then you open the window. Staff were helpful but could not speak English so all communication was done with the aid of a PC If you are looking for just a place to stay well this is fine but if you require some room to move then this is not for you
Thank you for staying at APA Hotel & Resort <Nishi Shinjuku Gochome Station Tower>.
As you mentioned, the rooms are designed to be environmentally friendly and compact, and are designed to increase the efficiency of work on the bed. .
On the other hand, I was very sorry that it made me feel uncomfortable when dealing with customers.
Also, I am sorry for the inconvenience when it comes to pillows.
We will continue to work on improving the service, so we look forward to your coming again.
Thank you very much for submitting your valuable opinions while you are busy.
I arrived at 7am on an overnight flight from Hong kong hoping they could check me in asap. They told me at 12, so I left for breakfast and for a walk in the area because the lobby doesn't even have a socket where you can charge your phone or computer. Not even a trush can.
At 12 they told me if I wanted an "early check in" ( what??? early check in???, is 12pm!!! ) I had to pay 3000Y, about 26€. I told that girl the front desk guy in the morning didn't mention they will charge me, just that my room would be ready at 12pm. That girl, Ms. Hongo, treated me like a piece of xxx: she just say PAY. Not even an explanation or anything, I told her I wanted to talk to the manager because of her behaviour, no maners to treat a customer, she said the manager wasm't available. I told her to leave a message to the manager because I wanted to talk to him about her. The manager never contacted me. I left the bext day paying, no chance to complain and neither Ms. Hongo or her manager care at all. I will never go back to that Hotel chain in my life!
Thank you for staying with us.
At first we apologize our behavior, sorry about that.
We should be more polite and do good customer service to guests.
Also we apologize that we did not mention about extra charge for early check in.
Check in time is usually from 3:00pm, and it takes ￥1,000 per hour before 3:00pm.
The earliest check in time is 12:00.
We hope you enjoyed your trip in Tokyo.
Clerk Oyake
