Let me begin by saying I'm not one of those travelers who expects huge "American style" accommodations in other countries. I read the other reviews and expected the rooms to be small, but nothing could prepare me for what I got! This was nothing less than bait-and-switch since the photos on their site are NOTHING like the actual rooms.
First of all, the hotel is filled with millennials and thanks to the paper-thin walls, you have the pleasure of hearing them yell in the hallways and come into their rooms, slamming doors, drunk at all hours thanks to the "pub" on the first floor. This made me feel like I was staying in a youth hostel or frat house.
When I first got into my room, I realized nothing was plugged in (an effort to save on the cost of electricity). This was my first clue that when it comes to saving a penny, this hotel will do it! After plugging in my temperature control, I turned up the thermostat to warm the freezing cold room but little happened. I went to the desk and asked if my heater was broken. I was then told that all of the rooms in the hotel are kept at the same temperature controlled at the front desk! You can not change the temperature of your own room! It's cold during the day (the bathroom has no heat at all and a direct vent to the outside which makes it downright freezing) and it's HOT at night. I actually slept with the window open in January in order to sleep - however, then you get to put up with the street noise. Also, everything you've turned on, including your air purifying system will turn off as soon as you remove your key and leave your room, so each time you enter the room, you have to turn everything on again.
The room itself is tiny and the bathroom is minuscule! There are no dressers or drawers of any kind - and the "closet" consists of two pegs hanging on the wall with four broken hangers on them. There is an "ice engine" only on the 2nd floor, but no ice bucket in the room. The bed was so old it literally slanted on one side so badly I had to sleep against the wall to prevent falling out during the night and the pillows are 2 inches thick and hard as rocks.
They offer "English breakfast" for 15,000 yen IF you pay in advance - if you don't it's more expensive. Their idea of English breakfast is a hot dog bar and chicken nuggets. They also offer scrambled eggs the consistency of thin soup.
Perhaps the worst part of the experience was the "housekeeping". There were short, black hairs on my pillow when I checked in. I shook off the pillow and used the other one assuming they would be changed in the morning. The following day I noticed that none of the bedding was changed. That night I purposely left a small lipstick stain on one of the pillows to see if it would get changed the next day. The next day after housekeeping finished my room, I looked at the pillow. They actually turned the pillowcase inside out and reused it!
The final insult came when I asked the front desk to call a taxi for the following morning and was told they had already used up their quota of taxi calls and refused to call one! Four days later on the final morning, I asked again for the desk to call a cab and was told there would be a 5000 yen charge to make the call. I ended up hailing a cab from the street.
The bottom line is this hotel is a reasonable price for Tokyo, but you get bargain basement treatment, service, accommodations and you'll get nickeled and dimed at every turn. Truly the worst hotel I have ever stayed in anywhere.
