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maxmaxfireflies
Cebu City, Philippines

Perfect customer service and relaxing stay

5.0 of 5 bubblesReviewed Feb 13, 2017
Stay at this hotel was perfect due to the excellent customer service and sleep quality at the hotel. We booked here last Feb 11 and our stay was really peaceful. Rooms were quiet old-fashioned, but were clean and functional. Aircon, toilet flush, shower, and tv worked perfectly fine.They offer pick-up and drop-off to the local port and airport. They even booked us for the Loboc river cruise without any charge. Hotel is located in a quiet, residential area so you have nothing to worry about the noise on the streets and loud musics. It's also located near carenderias(local food stores) and the city proper. I can say that the place is really safe for traveling locals and foreigners. Room rate doesn't include breakfast but u can order from their restaurant at a cheap price and get it delivered to your room. Food is normal, I suggest you venture out for breakfast to experience classic Boholano breakfast.
Date of stay: February 2017
Room Tip: If youre not into smoking, request a room on the 3rd floor of the hotel. It seems that smoking...
Trip type: Traveled as a couple
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vest G, Supervisor at Vest Grand Suites, responded to this review
Responded Feb 15, 2017
We are so glad that you're satisfied with our service and had a wonderful stay here in Vest.. It's really our aim to give all the best customer service that we could offer as well as comfortable stay in our rooms. We hope to see you again here in Bohol.!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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14 - 19 of 145 reviews
Reviewed February 12, 2017 via mobile

Vest Grand Suites was a welcome surprise tucked in the city of Tagbilaran. From our pick up driver Grant, to Marites at the front desk to our tour driver Alden and the wait staff Darryl Anne and partner especially to the manager, Michael and his wife who prepared her own banana bread. A very safe, comfortable, affordable, clean, quiet place to stay and trust in Bohol.. Dark red hardwood floor that smelled of floor wax permeated thru the corridors, very spacious room with a double/single bed (#305) wifi accessible, no outside window comfortable air conditioned room..
Breakfast choices were corned beef, side of bacon, the local daing (dried fish) usual tocino, a vegetarian mushroom omelette for my vegetarian wife. More local choices could be better. Tang and coffee are part of the morning drinks. Customer service is very good, tours were arranged at the front desk upon request. Pick up to and from the airport/seaport is free. Spoke with Michael Ayos, the manager.. Very accommodating and open to ideas that will make their hotel better and more efficient for travelers. The hot/cold water could use some adjustment for a stronger shower.. We requested pandesal to be bought for breakfast and the staff complied with no service charge, otherwise white
toasted bread is served at the spacious breakfast area with TV. They gave my wife the remote to watch CNN.
Overall, a good experience at this place, a tricycle away from the main drag where grocery stores, pharmacy, restaurants abound.. Yes.. We would like to come back at this hotel.. Keep on eating and traveling.. Rolly H.

Date of stay: February 2017
Trip type: Traveled as a couple
Thank Rolly H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vest G, Supervisor at Vest Grand Suites, responded to this reviewResponded February 14, 2017

Thank you so much for your wonderful review! The management and the staff are glad that you have chosen Vest. We are looking forward to your next visit here in Bohol.
Thank you so much!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2017

From room reservation, pickup and drop off at the port, providing itinerary for our Bohol countryside trip, securing tickets for our next destination was so hassle free and no worries at all. An excellent service provided by the staff. Breakfast was on time, even our tour guide was on time. Like an old house converted to a hotel and don't expect an elevator but the staff can help carry your bags with you. A decent place enough to recharge.
Our tour guide is approachable, knowledgeable (he told us what to do and not what to do in every place we visit), with a good sense of humour, and patient. He's always ready and his good in photography. I forgot his name but he jokingly told us that his family are the tarsiers.

Date of stay: October 2016
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
Thank tibawenj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vest G, Supervisor at Vest Grand Suites, responded to this reviewResponded February 11, 2017

We are so glad to hear that another guests were satisfied with our service here. We are hopeful that the next time you visit Bohol, Vest is still your choice of place to stay. We are looking forward to see you and your another batch of companions here..Thank you!

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Reviewed January 31, 2017

This hotel is located in a quiet and nice neighborhood on a nice street. The hotel has a very professional staff that will work with you via email or whatever means of communication you might like to use. This place offers free Continental (Philippine & Western Breakfasts). They also, provide lunch and dinner too (if interested). We however ate out. There are no elevators, but the hotel provides workers to carry your luggage to and from your rooms. This was a former Pension House that was converted to what is now the Vest Grand Suites. They also offer shuttle services direct from their front door to various interesting sites to see in and around Bohol. We were very satisfied with all that was provided to us. So, if you are looking for a quiet place without the hustle and bustle of staying at a beach resort which is quite more expensive than where we stayed, and, if you are older and don't like staying at a beach resort, this is the place for you to stay at.

Room tip: Quiet rooms.
Date of stay: December 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Paul V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vest G, Supervisor at Vest Grand Suites, responded to this reviewResponded February 2, 2017

We are so much delighted reading your review. We are glad as well that you were satisfied and pleased with what and how we served you. We are hoping to see you and your family here again!Thank you so much for choosing Vest!!

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Reviewed January 29, 2017

I am retired and travel and stay in hotels all the time - I have never stayed at a worse hotel.
The room was small and smelly - I felt nauseous.
The sheets and linen were stained, old and threadbare.
The breakfast was mean and I was charged extra for receiving a single rasher of bacon - unbelievable.
The road outside is dirt, potholed and muddy - almost impassable.
There were no redeeming aspects.
This was my personal honest experience.

Date of stay: January 2017
1  Thank Charles M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vest G, Supervisor at Vest Grand Suites, responded to this reviewResponded January 31, 2017

We are sorry that you weren't comfortable with the room that you had stayed. However, we are thankful with your review because this will help us improve. We would not know where and what to change if we don't know what are those things that need to be changed. We are hopeful that you will still stay here next time so you would notice the changes that we will make.Thank you so much!

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Reviewed December 29, 2016

We went to Bohol for a vacation. We stayed at Vest Pension House. This place is just near the Tagbiliran Airport. The staffs are nice and accommodating. They have the old style of rooms. Don't expect too much but for a short stay of 2 nights, this place is pretty decent enough and safe place to stay. They also have drop and pick up services for a reasonable price to the places you want to visit. We rented a car going to Panglao Beach. The location of this accommodation is nice as you can just ride a tricycle if you want to go to malls, grocery, atm machines or buy pasalubong. We tried their food as we have free breakfast included in our package. They have the basic breakfast, tocino, tapa, daing na bangus, longanisa etc. Food quality and taste is average.

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank bluedpurple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vest G, Supervisor at Vest Grand Suites, responded to this reviewResponded December 31, 2016

Thank you so much for being here...See you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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