Hotel staff don’t seem to have proper training in customer service. In the absence of the manager, hotel staff cannot seem to to make common sense decisions. No hotel manager available at 8:30 in the morning to answer. Very bad experience

This review is specifically for the restaurant located at Metrocentre though I have previously stayed at the hotel. When we visited the hotel was undergoing a major renovation. And I mean major. Sadly the once lovely open and bright restaurant has been temporarily squashed into a small dark corner. Nevertheless it is testimony to the quality of the restaurant and staff that, despite this, we had a lovely meal here with great service. A very comprehensive menu with classic local dishes and good selection of western dishes. They also make one of the best Halo Halo desserts. It was a relaxed dining experience and I am sure the current dislocation is worth what is clearly going to be a significant renovation. I just hope the beautiful timber stair case is kept!

The staff were helpful and the service was really good. They made sure we were comfortable and our needs were met. However, it was a little too noisy outside. We were on the fifth floor and it seemed that our room was a little bit close to the street. The shuttle bus that they said would take us to the port at 12:00 did not arrive as promised. We could not wait for it because we would get late if we had to, so we decided to take the tricycle going to the port. The malls also closed too early. Like around 8, it was too hard to find a good restaurant. We could not find a place to eat in the malls since most of them already closed, so we ended up eating at Shakey's which was pretty close to the hotel.Food there was good, so it was still a nice one.