I am giving this hotel a VERY GOOD rating because I believe the effort of many should not be tainted by just one incident or person. Besides, I had a great stay here.
I'd make sure that I am very objective in my review. While I had a great stay over-all, some fell through the cracks. MOST OF THE STAFF are very pleasant. Especially the ate girl assigned during breakfast giving world class service delivery! One time, I felt I had to apologize because of my makukulit pamangkins who kept wanting something from the kitchen so I apologized. Her answer was, "It is OK Ma'am. It is my pleasure to assist." How can you not fall in love with that service? I'd say promote her!
Been round and about with hotels and I take my work with me as well as family. This hotel has basics,but top notch basics. Spacious rooms, mattresses, phones, cabinets and great view! Again, nothing luxurious but top notch essentials.
Customer Service was great. So what really happened?
As a writer, having internet connection is top priority. I have data of course but still, I'd place confidence in my hotel that offers good WiFi connection. As a result, I needed to switch rooms to find a better signal.
Next, I asked for housekeeping to help me transfer my stuff. HOWEVER, the housekeeping they sent instructed us to just transfer the luggage ourselves since the room is just a room away from where I am currently staying. SAD TO SAY, ALL SHE CARED ABOUT WAS TO CLAIM AND ENDORSE THE KEY CARDS like we were culprits squatting in the hotel. We paid upon check-in, mind you.
I have my mother (senior), my nieces (3 and 6 years old) with me so imagine the luggage with me. I had to call again front desk to send housekeeping to help us transfer.
She had an incident with the same person too. Mama is used to waste segregation so she gave the ate girl a heads up that what's inside the plastic bag is a stale "nilusak". Lo and behold, she told my Mama to just bring the plastic bag with us in our room. Naloka ako.
Travelbee peeps, train her please...
Thanks!