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Madz
Tagbilaran City, Philippines

Great! And disappointed

3.0 of 5 bubblesReviewed Dec 22, 2019via mobile
*comfortable bed and spacious room.
*staff were hospitable and really did their best to serve the guest well.
*food during our party was OK nothing special about it.
*the sound system operator at our party was drunk, tho the waiters did their best to attend us but the operator is soooo so disappointing🤦🏼‍♀️🤦🏼‍♀️
Date of stay: December 2019
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AprilleGeniston, Manager at Dao Diamond Hotel & Restaurant, responded to this review
Responded Jan 2, 2020
Dear Valued Guest,

Thank you for choosing our hotel as your place to stay and celebrate your party. You're feedback is of great value to us.

We are pleased to hear your appreciation of our rooms and staff. And that the food was to your liking. But we express deep regret and concern to hear about your disappointment. I would like to sincerely apologize for the inexcusable behavior of our sound operator. Rest assured that this matter will be dealt with accordingly and will not reoccur.

Thank you again for your feedback. It is reviews like yours that helps us re-evaluate and strive to improve our services. Despite your disappointment on this occasion, I do hope that we will have the opportunity of welcoming you back to Dao Diamond Hotel in the future.

Yours in hospitality,
Aprille
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4 - 9 of 107 reviews
Reviewed November 29, 2019

Hotel is located out of town in a quiet spot. It is pleasant if rather dated. The difference is that staff, apart from reception are deaf. This is challenging, but once you make the effort well worth while and I applaud the hotels philosophy. My room was spacious and comfortable with good bathroom. Greatly enjoyed feet fish spa, my feet felt rejuvenated after 10 mins attention from swarms of little fish. Also appreciated limo service to. us terminal on departure. Would certainly stay again.

Date of stay: November 2019
    • Location
    • Rooms
    • Service
1  Thank cleggan7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AprilleGeniston, Manager at Dao Diamond Hotel & Restaurant, responded to this reviewResponded December 2, 2019

Dear Valued Guest,

Thank you for staying with us and for leaving a wonderful feedback. We are all happy to know that you had a comfortable and enjoyable experience with us.

Your patronage has gone a long way in helping the deaf children in Bohol and Leyte get quality education, training and support. We look forward to having you here again.

Yours in hospitality,
Aprille

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2019 via mobile

After our ferry to Dumaguete got cancelled we found ourselves stuck overnight in Tagbilaran. Looking online one of the hotels within our budget and close proximity happened to be Dao Diamond.

The hotel is a little off the main road heading to Tagbilaran City and the Port, so its definitely quiet. But the peaceful silence also comes from the hotels staff. The hotel has an arrangement with the local deaf healthcare centre next door. They are very attentive and work hard, you just simply write your instruction / food order clearly for them. If you can sign they would love a conversation. There are some handy basic signs available on the menu to help with ordering and pleasentries. Although the menu is limited it is satisfactory and good value. The pool area was also a lovely refreshing addition after a hot day of seeing the sights of Bohol.

The front house staff were very helpful including moving us to a more quieter room (the todler next door was having a meltdown and we just wanted some peace and quiet). They also sent a maintenance guy to fix our snowy TV pronto.

Breakfast was basic with eggs and toast with condiments, but it was very satisfying. Our same waitstaff were attentive, polite..and very quiet 😄👍

For an unplanned nights accommodation we actually really enjoyed our stay at Dao Diamond.
The name might be a precious stone...but its the staff who are all the real gems 😁👋👋

🌟🌟🌟🌟

Date of stay: August 2019
Trip type: Traveled as a couple
3  Thank TheSacrilicious
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AprilleGeniston, Manager at Dao Diamond Hotel & Restaurant, responded to this reviewResponded August 30, 2019

Dear Valued Guest,

Thank you for staying with us and for leaving a lovely feedback! Your appreciation means a lot to us and we're happy to know that you enjoyed your stay here. We hope you know that just by staying with us, you already have made a difference in the lives of the Deaf here in Bohol.

Again, thank you and we hope to see you here again!

Yours in hospitality,
Aprille

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019

Got picked up from the pier driver really good. Staff at the hotel were great very friendly and accommodating Chico cafe was nice and quite and the food was good service cannot fault. A very enjoyable stay

Date of stay: April 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank steven l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AprilleGeniston, Manager at Dao Diamond Hotel & Restaurant, responded to this reviewResponded May 14, 2019

Dear Valued Guest,

Thank you for your amazing feedback! We are all glad to know that you had a very enjoyable stay with us.

Your patronage has gone a long way in supporting the education of our deaf children in Bohol and Leyte.

We look forward to seeing you again soon!

Yours in hospitality,
Aprille

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2018

Dao Diamond is simply a wonderful hotel, staffed and owed by some sort of organisation for the deaf Dao Diamond is close to Island mall and the transport terminal, they have a free modern shuttle van that will take you to the Mall or Ferry port, dont know about the new airport but i assume they will, rooms are well sized and very comfortable, great value for money in a wonderfully relaxed setting.

Room tip: We had probably the worst room - closest the lobby and it was fine..
Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank Slightly_Bitter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AprilleGeniston, Manager at Dao Diamond Hotel & Restaurant, responded to this reviewResponded January 3, 2019

Dear Valued Guest,

Thank you for staying with us and for leaving a lovely review! Your appreciation means a lot to us. Just by staying with us, you already have made a difference in the lives of the Deaf here in Bohol.

By the way, we offer service to or from the new airport depending on its availability and it has an additional charge.

Again, thank you and we hope to see you here again!

Yours in hospitality,
Aprille

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2018 via mobile

Nice, clean, isolate hotel. This hotel operated to support education and care of hundreds of hearing-impaired children. Many staffs are hearing-impaired and need to communicate by hand sign or write down, but they very energetic to service and keen to help. Overall great place, satisfied service!

Date of stay: November 2018
Trip type: Traveled with family
1  Thank Asahi-san
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AprilleGeniston, Manager at Dao Diamond Hotel & Restaurant, responded to this reviewResponded November 5, 2018

Dear Valued Guest,

Thanks a lot for staying with us and for leaving a great review! We are all happy to know that you are satisfied with our service. Your patronage has indeed gone a long way in making a difference in the lives of our deaf children in Bohol. We would love to have you here again!

Yours in hospitality,
Aprille Geniston

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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