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Monty

An all round great experience

5.0 of 5 bubblesReviewed Dec 28, 2024
Excellent hotel, close to everything with a dive shop on site. The staff are friendly and accommodating. The room was big, the bed was comfortable and there was lots of storage. The pool is small but inviting. The hotel is open air, with vegetation. Day or night the hotel had a serene air about it. The hotel is built into the side of a mountain so there are stairs. Even though it was hot, the open air setting and shaded areas and breeze made it feel cooler. While the rooms have AC, I didn't need it, but did turn on the ceiling fan. Fresh water was provided daily in the room. No need to go looking for bottled water. The food was very good. I have special dietary needs which the staff went out of their way to accommodate. You can walk to shops, grocery stores, money exchange, massages and day or night I always felt safe. The dive shop on site is excellent and provided professional services and excellent diving.
Date of stay: April 2024
Room Tip: The juice of the day is free at breakfast but not at other meals.
Trip type: Traveled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise Capewell, General Manager at Atlantis Dive Resort Puerto Galera, responded to this review
Responded 3 weeks ago
Thank you, Wanita, We hope to see you again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (467)
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      Traveler rating
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      8 - 13 of 467 reviews
      Reviewed December 17, 2024

      Atlantis has a lot going for it. The diving is good, the dive guides and the entire staff are very friendly, the food is very good, However there are also some weaknesses. The least expensive rooms are very small and located over a sometimes noisy bar, few of the resort rooms have views. There is a certain inflexibility and need to follow rules which may not always make sense. This is not boutique diving. While the dive guides take care of the regs and bcs you have to carry your own fins, booties, masks and weight belts which was more inconvenient than it sounds as you have to take a stairs to the water then walk a few feet before getting on to the boat. There are no towels on the boat, though the rides to the dive sites are usually short. For nitrox divers instead of watching the dive guides measure the nitrox level as is now common, you have to do this yourself. All in all this is a nice play for divers though not particularly good for snorkelers.

      Date of stay: December 2024
      Trip type: Traveled with friends
      Thank packedandready2go
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Louise Capewell, General Manager at Atlantis Dive Resort Puerto Galera, responded to this reviewResponded 4 weeks ago

      Thank you for your review, The smaller rooms are an option for solo travelers or individuals as rooms do not have a single suppliment . I am sorry you felt inconvenienced carrying your mask and fins. We do require guests to check their own nitrox as they need to verify the contents to use the nitrox, this is not something we will change, the dive guides do their own check and make sure the readings match.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed November 29, 2024 via mobile

      We stayed here for 10nights and it was fantastic. The diving was phenomenal with so much diversity and color with all the critters and corals. Our guide James took amazing care and was fintastic. He adapted to our super slow diving style and cruised along slowly pointing out various critters. Diving slow also allowed us to point out critters to him too.
      The restaurant staff were equally good, every day they all met you with your name. Ogi made daily artful cappuccino and the girls were always full of smiles and happy to chat. The food itself was amazing and quickly it became too much. We slowly backed off and ate less as it was all filling. In the evening Tonton and Henz took care of us in the bar.
      Overall an amazing trip, we will be back.

      Date of stay: November 2024
      Trip type: Traveled as a couple
      Thank GlbalTrvl
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Louise Capewell, General Manager at Atlantis Dive Resort Puerto Galera, responded to this reviewResponded November 30, 2024

      Thank you, The staff appreciate all the kind words and we hope to see you soon :)

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed November 25, 2024

      Atlantis takes care of you from start to finish. They have a warm and welcoming staff, an excellent kitchen, clean and comfortable rooms and some of the best diving and knowledgeable dive staff you could ever hope to meet. The dive sites are almost all within a 15 minute boat ride, the underwater life and scenery is spectacular. A longer excursion to Isla Verde can be arranged and is most highly recommended. You wont go wrong by coming here.

      Room tip: Don't forget a nightcap at the "50 Bar."
      Date of stay: October 2024
      • Trip type: Traveled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Q7871SSrichardn
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Louise Capewell, General Manager at Atlantis Dive Resort Puerto Galera, responded to this reviewResponded November 30, 2024

      Thank you, for taking the time to leave a review, we hope to see you again.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed November 8, 2024 via mobile

      Diving was amazing here, dive masters were super fun and knowledgeable. We dove with Obet who was great! The management and staff went way above the call of duty helping our group of 27 with free gear rental when NONE of our luggage arrived from EVA Airlines (EVA left our entire group’s luggage at JFK and were beyond horrible to deal with). The Atlantis management and staff scrambled to make sure we were all comfortable and able to dive despite our gear being delayed by days. Atlantis is a class act pure and simple and we will be forever grateful for preventing our trip from being a bust. On top of their graciousness, the diving was truly breathtaking and staff were super friendly. The food was great and everyone was accommodating and friendly. I highly recommend this resort.

      Date of stay: October 2024
      Trip type: Traveled with friends
      Thank bruced21
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Louise Capewell, General Manager at Atlantis Dive Resort Puerto Galera, responded to this reviewResponded November 18, 2024

      Thank you, Bruce, We hope the trip home included your luggage :) We look forward to your next visit. Kind regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
      Reviewed August 8, 2024

      I joined Atlantis Puerto Galera as a dive group leader with Aqua Hut Scuba and Travel in July. I can safely say that Atlantis nearly tops every one of my trips I have been on over the years. If you are considering Atlantis...I promise you will not be disappointed.

      The amazing service started off with the communication and organization prior to the trip even starting. Atlantis had a well-organized system to pre-register guests, sign up for additional activities as well as pre-arranged all transfers and diver information/registration. This significantly assisted with my job as a dive group leader getting information to my clients and ensuring a simple and easy arrival.

      The staff at Puerto Galera was without a doubt top notch. From the small and simple things like remembering your name each day, to being more than helpful at any given time when needed. No matter what you were doing, or where you were on the grounds you were met with a smile, greeting and assistance if required without hesitation.

      To show you an example of how great the staff are, I personally had an issue with Delta and Korean Air losing my baggage for five dives. Between the front desk staff, management and the Chief Operations Officer Steve, they worked tirelessly for five days to keep me updated. contact the airlines multiple times a day and even gave me a set of rental dive gear to ensure I didn't miss out on anything while I was there. It truly made my trip memorable, and I cannot thank them enough for their tireless work.

      The resort grounds are absolutely beautiful from the moment you step off the boardwalk. Lush palm trees, thatch roofs and the architecture of the resort really add a special feeling to the resort that makes it feel like your home away from home. With everything so close including the dining area, front desk pool and dive shop you are never more than a few steps away from anything you could need on your trip.

      The dive shop is conveniently located near the water's edge where your tanks, gear lockers, and dive briefings were conducted just a few steps away from the boats ready to take you diving! The dive staff was superb and knowledgeable. From the detailed dive briefings to the excellent diving, you will not be disappointed. I highly recommend the day trip to Verde Island as that was probably the highlight of my trip with Puerto Galera. The diving here is a mix of "Muck" and coral with some of the most amazing creatures to be found. Diving in the Philippines has so far been one of my favorite locations to dive. The dive staff will take care of just about all of you needs, once you set your gear up the first day, they will take care of everything the rest of the week. Their dive locker area is very large and spacious to hang all your gear and store your fins, masks and accessories each night. The camera room is a nice addition to allow your camera gear to be secured in a locked room at night and has compressed air and towels to dry everything out. The camera room also has outlets with both 220v and 125v with American and international style plugs.

      The rooms were spacious and comfortable. I shared a Deluxe room with my roommate and we both found it to be perfect. The room was very comfortable temperature wise, had a small AC unit and fan that was perfect for us. Water was always warm, and we had no complaints or issues. My only suggestion is that there are not a whole lot of outlets in the room, so bring a surge protector with multiple outlets as you'll need it for your electronics. In my opinion the bed was a little stiff but for me, I am totally ok with that. I enjoyed the support and didn't mind it but a few members in our group would have preferred a softer bed, however that is just preference.

      Overall, in the end we spent a total of five days at Puerto Galera before transferring to Dumaguete. The transfers to and from the resort to Manila's international airport were perfect, there were no issues and all of the staff that was meeting us were dressed in Atlantis polos, knowledgeable and helped everyone get where they needed to go without delay.

      From all of us at Aqua Hut Scuba and Travel we wanted to thank the amazing staff and management with Atlantis. They truly epitomize their motto "Arrive as a guest, leave as a friend" and it was proven time and time again with our group. If you are looking for one of the best places to stay, dive and relax in the Philippines this is it. I highly recommend Atlantis and will be back again.

      Date of stay: July 2024
      • Trip type: Traveled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank BlackSwampScubaLLC
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Louise Capewell, General Manager at Atlantis Dive Resort Puerto Galera, responded to this reviewResponded August 25, 2024

      Thank you, we look forward to the next group visit :)

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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