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“Noisy like in central station”

Burgstuben Residenz
Ranked #2 of 72 Restaurants in Heinsberg
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 22 October 2016 via mobile

Food is excellent, gustatotory and visually, just brilliant and worthy of more stars.
Service was impeccable, friendly and very authentic.
The accoustics in the small dining room make you feel like in Grand Central Station, loud and chaotic. The poor auditory experience was a major let down and it felt that in our group of 6 we had to shout at each other.
Sadly this was so irritating that I would not to visit again.
The chef Mr Hensen shrugged off my feedback stating that "there is always something thats not perfect" and that he'd been running the place for 25 years.
Not an attitude I expected, I will not share feedback, which was presented politely and was well meant, with him again.
From a restaurant with a star, I expect more auditory comfort and more willingness to listen to feedback.

Thank michael_portz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 - 6 of 34 reviews

Reviewed 21 November 2014

This one Michelin star rated restaurant is situated on the main street in an uninteresting village near Heinsberg. It has an unimpressive forefront and you will easily pass it if you do not know the place.
The cuisine by the chef Rainer Hensen , however, is impressive.
Concerning service and quality of food you will hardly find a difference compared with other 2 or even 3 stars restaurants.
Within a cercle of 30 to 40 km around Roermond you will not find a better gastronomy.

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2  Thank Ursula2302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 July 2013

This Michelin star-decorated and Gault Millau praised (17/20 points) restaurant is located in a quiet, rural village and has existed under the same ownership for 27 years - all of which speaks for its quality and renown . Two menus are on offer - either a set or 'Surprise' menu - with guests having the freedom to determine the quantity (up to 7 courses are possible). The restaurant, also known as the St Jacques, is justly but by no means exclusively renowned for its fish and offers a classical, light cuisine in the modern French style with the emphasis on fresh, quality products. It has also established a reputation for an extensive and quality wine cellar - with over 1000 bottles on hand as well as an impressive 'alley' of cooling wine cabinets as one passes from the front of the restaurant to the main dining room. The ambience is pleasing - unfussy and uncluttered with modern, fresh colours - all of which perfectly complement the restaurant's kitchen (also on view from the main dining room) and philosophy. Service is especially welcoming - and combines an easy but unobtrusive friendliness with an impressive food and wine knowledge. All in all, a place that's worth making the effort to visit. (Through partnerships with a couple of local hotels, a shuttle service to and from the bedroom-less restaurant is also available).
Why then not the maximum five points? The weather when we visited permitted dining on the outside terrace which, although screened off, shares the space with the dustbins from the kitchen - with occasional noise and flies the result. A second minor criticism: we selected the 'Surprise' menu only to find that it contained the same dishes as the set menu. Not a problem as it was delicious but strange nonetheless. Viator Coloniae

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1  Thank Viatorcoloniae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

    • Value
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    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 September 2017
Google Translation

    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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