I didn't know what to expect from this boutique hotel. I didn't realize that there was no pool as I was booking, but oh what a great surprise to be 10 steps from the beach. I didn't even miss a pool.
First, the communication with the front desk was the best I've had even before arriving. They arranged for pickup from the airport so we didn't have to figure it out on our own. Our flight was 2.5 hours late leaving Manila, but I made sure to text the staff about the delay. When we arrived, the driver was waiting with a sign with my name on it. He took our bags and loaded them in the vehicle. He said it was a 10-minute ride and this was so true.
Next, I didn't realize that we would have to walk to the hotel. But as the driver dropped us off at the public beach location, 2 staff members from the hotel met us and carried our bags 5 minutes down the beach. We were so impressed with this touch of service.
As we checked into the hotel, Kim was there to meet us with a smile and the bartender met us with welcome drinks. Check-in was so easy. They walked me and my travel partner to our separate rooms which were clean, spacious, and beautiful. My room was 10 steps from the white, sandy beach. I couldn't believe it!
I am already planning my trip back and have told my friends.
PROS: Beautiful beach, small and intimate, great customer service, clean and spacious rooms, amazing sunrises at your doorstep, very attentive staff.
CONS: While the food was great, I spoke to the staff about having all the ingredients listed on the menu. One morning I ordered French toast. When it arrived, it had chocolate sauce. I'm not a chocolate lover and didn't expect it on my French toast. So I kindly asked for it to be redone without the chocolate. The 2nd time it came back, it had peanut butter in between the slices. Again, these 2 items were not listed on the menu. I expressed my concern that if someone had a nut allergy and took a bit of the food, it may have caused a severe allergic reaction.