I worked in Ancolies Lodge recently as a temporary freelance chef,I struggled on a daily basis with lack of support from Management.
The chalet was overbooked and lacking in bedding,plates and general equipment.
However,we struggled on,by telling falsies to our clients in order to keep a happy atmosphere,whilst constantly asking for support from management. There is only so many times that you can make up excuses for things...eg.Hot tub not working,serving on chipped and irregular plates,that the clients have been lied to regarding room heights,lack of snow clearing/salt on the 30 step climb to the door,the fact that it is not a ski in ski out chalet,all things that were out of our juristiction and needed management assistance etc....This is sold as a 19bed chalet,when it really can only accomodate 12 comfortably.
I have now been waiting payment for over a month,and snow chateaux are refusing to even answer my contact(in every form) let alone pay me.
I strongly recommend you do not book with this company whatsoever. They are unreliable,dishonest and repeat offenders in this way. ThankyouMore
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