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All reviews sister hotel kaiseki meal tajima beef crab train station kinosaki onsen japanese hospitality beautiful garden japanese garden in town special experience an absolute joy natural hot springs gourmet food small museum rooms overlooking paper towels
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Reviewed 28 December 2016 via mobile

A sweet relais and chateaux property in Kinosaki onsen, the quaint spa town that is about two and a half hours away from Kyoto. We spent two great nights here and enjoyed every minute.

Staff, including reception and the hostess who served our meals, spoke excellent English and communication was no problem at all. We found the service very helpful and attentive. The hostess took time to answer our many questions (like why she opened a particular side of the door whenever she came in). And reception was very helpful in providing restaurant tips.

Not that you'll need to worry much about food while staying here. The breakfasts and dinners come as part of the room, and they are excessive! Winter is crab season and we were treated to many many servings of snow crab cooked in every imaginable way. They were happy to accommodate our purchases of sake from outside the hotel during dinner (for a modest corkage fee). There is a continental option for breakfast if you stay a second night, although I don't know why anyone would choose that since the Japanese breakfast is fantastic.

Most of the rooms look on to a private Japanese garden. The shower room was a bit cold, but we never used it at all! We performed all our ablutions during the many trips to the hotel and public onsens. It's a Japanese ryokan so expect Japanese style beds and chairs! If you're looking for a cookie-cutter hotel then you will not enjoy a ryokan.

Honkan is situated on the other side of (the very small) town as the train station. It's near the goshon yu, which we thought was the nicest public onsen in Kinosaki. Being able to walk the streets of Kinosaki in the hotel's yukata and clogs was a fun experience. And it was always nice to walk back up the cobblestone path and to be welcomed by the hotel staff with slippers and tea!

Highly recommended, not least for the excellent English-speaking staff!

Stayed: December 2016, traveled as a couple
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinosakiNishimuraya, Front Office Manager at Kinosaki Onsen Nishimuraya Honkan, responded to this reviewResponded 2 January 2017

Dear Ken S,
Thank you very much for staying with Nishimuraya Honkan and for your very kind comments! We will share them with all the staff. Not every staff is a fluent English speaker but we are working hard to improve both our English and other foreign language skills to provide the very best service to our many guests from all over the world. We look forward to the chance to serve you again on your next visit to Japan!

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Reviewed 27 December 2016 via mobile

Rather than repeat what other reviewers already said about the accommodations and good food, some additional pointers - they are precise about check in at 2pm and check out at 11am. You might want to time your arrival and train schedule accordingly.

Spent most of my two days there using the facilities, and take short walks around the small, quaint town. Lovely, quiet break from the cities.

Stayed: December 2016, traveled with family
1  Thank Garch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinosakiNishimuraya, Front Office Manager at Kinosaki Onsen Nishimuraya Honkan, responded to this reviewResponded 2 January 2017

Thank you for your comments and for staying with Nishimuraya Honkan in Kinosaki Onsen! We are glad to hear your two days with us was pleasant and relaxing. We hope to be welcoming you back in the future!

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Reviewed 23 December 2016 via mobile

Had really high expectation going into this stay, after seeing all these good reviews, but undoubtably it was the most disappointing stay at a ryokan at all time. The room was nothing fantastic but the food was just awful... none of the ingredients were fresh and it felt it was cooked like a day earlier; the sushi even had fish's blood in it... yak... maybe they had 34 guest rooms and they couldn't control the quality for all. When we complained the manager' attitude was also not that Japanese. The hotel hot spring is also poorly decorated. If I was forced to make a compliment, I would say the garden was beautiful, as we booked the best & most expensive room at the hotel...

Stayed: December 2016, traveled as a couple
3  Thank Qinbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinosakiNishimuraya, Manager at Kinosaki Onsen Nishimuraya Honkan, responded to this reviewResponded 2 January 2017

Dear Qinbo,
On behalf of Nishimuraya, thank you very much for choosing to stay with us and please allow us to express our sincerest regrets that your stay did not live up to expectations. We strive to provide the highest quality facilities, service and cuisine to all of our guests. We very much regret the disappointments you felt during your stay and we hope to have another chance to welcome you to Kinosaki Onsen and provide the kind of stay you were hoping for the first time.

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Reviewed 18 December 2016 via mobile

This is the place for serious onsen lovers! The town is historic with seven public baths and the ryokan itself is more than 150 years old but has been superbly well maintained and renovated over the years. We stayed in the Hourai room in the new wing, although it doesn't have access to the beautiful garden like all the rooms in the old wing do, it has been thoughtfully designed with two tatami rooms and a living room to offer an extremely comfortable living/sleeping/dining space. The baths at the ryokan are very comfortable but only ok in terms of their design, the private onsen at the sister ryokan Shougetsutei however, is amazing and tops the chart of onsen ryokans in Japan. Food is ok but excellent staff. Highly recommend for all kinds of travellers!

Stayed: November 2016, traveled with friends
1  Thank AssamTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinosakiNishimuraya, Front Office Manager at Kinosaki Onsen Nishimuraya Honkan, responded to this reviewResponded 1 January 2017

Thank you very much for your kind review. We are glad to hear you enjoyed your time at Nishimuraya Honkan in Kinosaki Onsen. We look forward to welcoming you again in the future!

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Reviewed 3 November 2016

We had a wonderful room with a private onsen and enjoyed impeccable service and excellent food. Wonderful japanese garden. Yutakas were provided to stroll through the hotel and the village which definitely is worth a visit. Pricy, but it's worth it.

Room Tip: Rooms with private onsen.
  • Stayed: October 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Jos689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinosakiNishimuraya, Front Office Manager at Kinosaki Onsen Nishimuraya Honkan, responded to this reviewResponded 1 January 2017

Dear Jos689,
Thank you for choosing to stay with Nishimuraya Honkan in Kinosaki Onsen! We always encourage our guests to go out and stroll through the town of Kinosaki Onsen. Kinosaki is modeled as if the town itself is one ryokan: the station the entrance, the pedestrian-friendly roads are the hallways, the public onsens the baths, the various shops are the facilities, and the many quaint ryokan are the guest rooms. We hope to be welcoming you back some day!

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