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Reviews (1,003)
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All reviewsoverlooking the beachwhite sand beachsized beda bit priceyisland hoppingadults and kidsbeach towelsbeach clubkayakpromotagaytayplaygroundverandafoodsfastfoodrefrelaxation
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Reviewed 21 November 2017 via mobile

The beach is great - clean clear and still
The view is great to the pool and beach
Not so far from the airport
Service is good
They have a nurse, my daughter got a bit of fever so they had basic medications on stock

The only major problem with this place is food. You are pretty much stuck with one restaurant they have which is of average to below average quality and limited variety
You will have to drive out so if u don't have a car u pretty much stuck and nothing delivers to that place

The beach is facing the west .. , loved the beach in the early morning and the view of the sunset into the sea

Overall quite nice

Stayed: November 2017, traveled with family
Thank Ahmad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 November 2017

Me and my husband stayed for 1 night for our anniversary, we were disappointed as soon as we entered our room. We need to report maintenance issue right away as we found that the toilet is flooded due to leakage. The drinking glasses were not cleaned as it still has wine left on it. The towels provided were very old. We found spider webs on the ceiling and it took us time to use the shower as there is no water running on the shower head. Good thing we were able to fix it without calling help. We decided not to stay on this place again maybe day tour is fine as the pools and beach is really nice.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank aprilangel44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 November 2017 via mobile

Let me start with the small restaurant. The staff is poorly trained. Half or more of what’s on the menu they don’t have. Overprized. I ordered a Cecars salad. All they brought was green salad. Nothing else on the plate. Incompetence at work.
Everything is overpriced. The rooms are small. The pool is nice, but no service. On the beach no sunbeds or chairs.
Is took several hours for staff to bring the comforter that was missing in the bed. They wanted extra money for that!

There is no hot water in the shower.

There is no WiFi in the rooms. This fact alone indicates poor management.

If you have expectations for quality service, trained staff, quality management don’t go to Canyon Cove. It’s not what it seems.
The hotel is in need for maintenance. It’s old.

I give the hotel 2 stars only. Because of their poor performance, overpricing policy, bad management, lack of services.

Stayed: November 2017, traveled with family
5  Thank Reidar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 November 2017 via mobile

More a resort of day than a hotel!

Old and not renovated hotel, rooms do not deserve a 4-star hotel we were strongly disappointed ...
the photos of the hotel are very effective and do not tell the reality.
Thus the restaurant is not dear on the other hand 1 dishes on 5 are not available to ask what is available before commanding. The breakfast is very limited! There is many staff in this establishment but often inexperienced.
All the activities are paying even if you consume in the bar the billiards is paying ...
The positive points are that nautical activities are varied and are in a reasonable price and the landscape is beautiful.
I would finish on the fact that the establishment is called Canyon cove hotels and spa but in reality there is no spa! Only a staff come on your room to do the massage.
We never return in this bad hotel!

Stayed: November 2017, traveled with family
2  Thank Timothy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 19 November 2017 via mobile

Went there for day tour only. The beach and pool are good. Food is average.

The only complain we have is the shower and changing area for day tours. No enclose shower or bathroom for day tours. You have to change in the toilet. :(

Stayed: November 2017, traveled with friends
Thank Sadicay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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