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Reviewed 31 December 2019 via mobile

Pros:
The resort is new
The resort is beautiful
Majority of the staff is so helpful and kind
The pool is big and beautiful
There is a lot of space and at full occupancy, we never felt crowded
There is no getting up at 6am to save beach or pool chairs, even with a full resort! Loved this.
The resort is peaceful; no loud music and swim up bars
A resort for some peace and quiet R&R
The club level saved us a lot of money and though the selection was limited and repetitive, it was decent and the staff work hard. Shout out to Lorenzo!

Cons:
The Beach is awful. If you are planning on a vacation where you sit in soft white sandy beaches with turquoise Carribean waters, this is NOT your resort. We were extremely saddened to discover this on our arrival. We made the best of it. There are lots of large boulder like rocks between the beach chairs and the narrow strip of beach to walk on. There are beds of seaweed in the shallow parts. Hardly anyone at the resort seemed to be in the water even on the most sunny days. We will not come back because of the lack of a beautiful beach. If you don’t need to go in the water and just want a peaceful resort, then you would be happy here

The resort is remote. Minimum $50 for a cab ride to anywhere one way. We could not rent a car because they were all sold out on the whole island. We went at a busy time, so plan ahead.

Make reservations ahead of time. The food is slightly above average here and expensive compared to the rest of the island. We had to eat at the buffet a lot because restaurants were booked. Again, plan ahead :)

The BUGS! There were what I think were gnats or something similar. Everyone in our family got so many bites even with OFF Spray. Bring the heavy duty DEET stuff and use it before you leave your room. The bugs are there in the morning and in the evening.

There is one concierge at a time. With the resort this busy around Christmas break, this seemed foolish. DANNY at the concierge was very helpful and worked hard for everyone. We felt bad for him. He should have had an assistant. He was really amazing.
We dealt with a young woman on a day that Danny was off. Her name was LAURA. She was so condescending and disrespectful, that we were floored. The only really rude person we encountered. She left a bad taste in our mouth. Truly unprofessional and not one bit service oriented. She should be fired.

Overall, we had a good time there. We, however, would not return because of the lack of a real beach.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank Choudharyfam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 December 2019

Esther, in the kids club, did a fantastic job entertaining kids (and adults). I strongly recommend this hotel for kids. We played tons of different games in the pool and outside. All of them fun. My kid had a great time.

Date of stay: December 2019
Trip type: Traveled with family
Thank T7879HPenriquem
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 July 2021
Google Translation

Date of stay: July 2021
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.