My Love affair with WestJet is over. There was a time I would only fly WestJet but those days are gone. Not only can you not rely on the airline to get you to the destination but when they fail they just don’t care. Flight attendants used to be extremely attentive, but I think they don’t like their jobs any more. WestJet was purchased in 2019 and the new regime cares only for the bottom line and in the end I think the airline will fail as more frustrated customers walk away. Third time in 12 months we have had flights canceled due to mechanical and or crew availability. This time we booked via WestJet vacations, quick 8 day trip to Los Cabo (Sunday to Sunday) turned into Wednesday to Sunday and we called for help the customer service was awful.

West jet has terrible customer service couldn't manage a cracker jack box
Will never fly with them again treat their customers like crap never on time just a gong show

I had to cancel this trip to Los Angeles due to the state of emergency, ongoing fires, evacuation orders and mandated curfew in that city. Yet, Westjet is unwilling to accommodate their passengers, waive the cancellation fee, or allow a refund for Ultra basic fares. The travel advisory was removed when everything is still the same in Los Angeles. This is terrible customer service and why I won't be loyal to Westjet in the future.

I’m always a little worried after reading so many negative reviews about Westjet but I was pleasantly surprised. Flights were basically on time except the return flight from Huatulco did end up delayed but that was due to a runway inspection which Westjet had no control over.
Flights attendants were friendly, professional and helpful. Pilots kept us updated. Planes were clean and I guess about as comfortable as a little 737 can be.
I’d definitely travel again with Westjet.

I was 40 minutes to my flight when I got to the airport and they told me that I wasn't allowed my boarding pass because it was passed the 45 minute mark to check in. I had a appointment to go to the next day and they didn't care. The manager was also very very rude and didn't care that I was missing my flight and wouldn't transfer my ticket to a different flight. Overall very bad service and wouldn't recommend to anyone