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“Don’t fly west jet”
Review of WestJet


Reviewed 4 weeks ago

Had multiple flights cancelled and no refunds or help given from staff. Lost hundreds of dollars from the cancelled flights causing me to miss other flights and hotel rooms that weren’t refundable and no support from westjet. Don’t think there’s a good airline left to fly with in Canada

Date of travel: January 2025
Thank Jack S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (18,764)
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88 - 92 of 18,764 reviews

Reviewed 4 weeks ago

More than worthless call center, a phone app infested with bugs. Management must be really bad because most of the front line staff seem to hate their jobs. I wonder if WestJet CEO Alexis von Hoensbroech has a bet with Air Canada's CEO who can make the bottom of customer satisfaction lists and still make the most money. If you have a drivable destination and the only airline available is WestJet - DRIVE there.

Date of travel: January 2025
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1  Thank Navigate56813865839
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Flight from Halifax to Toronto on Jan 15/2025 the 3 flight attendants were extremely rude to passengers, very snarky and all three had very bad attitudes. These three should be fired because nobody in customer service should demonstrate that much unprofessionalism

Date of travel: January 2025
    • Seat comfort
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    • Value for money
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Thank Mike G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Flight was cancelled for 3 days, was told to send in receipts for reimbursement. Not all was covered and nothing else offered as compensation after sent in two seperate forms as told. No response, no contact within 30 days and it’s now a year later and still nothing. My friends flight was delayed and was given a credit for WestJet. Worst experience ever!

Date of travel: February 2024
1  Thank jpcrossman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Very attentive flight attendants. Full flight but they checked multiple times on the family near me to ensure their problems were resolved. Incredibly kind and accommodating.
The meals served were very good! Delicious chocolate mousse and rose ravioli pasta.
Disappointed with the cost of seat selection, $250 for 2 people to sit together.

Date of travel: November 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Indea_daigle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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