We recently travelled to Jamaica Grand Palladium Lady Hamilton resort from October 26th to October 30th, 4 night 5 days.
We booked a romance villa suite ocean view (Room# 3132) because we were celebrating our 19th year wedding anniversary. We booked this room mainly because of the features of the room.

The 1st issue we encountered was one of the lounge chair on our balcony was missing the cushion. We requested to get that on Sunday morning at front desk, we did not receive it so we called from the room to request again. Late Monday evening we finally received one and we were able to enjoy the balcony on Tuesday which was our 4th day there. (The day before coming back home)

The 2nd issue is the Jacuzzi tub in our room started leaking when it was turned on, we have a jacuzzi tub at home and we are aware of how to use it. This issue happened late Monday night as we were trying out the tub because we wanted to use it on the day of our anniversary Tuesday 29th of October. On Tuesday morning we brought it to their attention and left the room to enjoy our day. When we returned in the evening, we noticed it was not fixed. We then went to the front desk and spoke to the Customer relation manger on duty. She did offer to have someone come to look at the issue at that moment and did admit that there was a lack of communication from them and they dropped the ball in attending to the issue, but it was already late at night and because we just had a little time remaining on the day of our anniversary we didn't want to spend it with maintenance personnel or being moved to another room, At this point we only had a few hours left before returning home the next day.

Unfortunately at the moment it didn't occur to us to take any pictures of the issues.

Please note that flights to and from Jamaica was great and on time and so was the transfers to and from the hotel, our main issue was service and the room.
The issue has been documented in the hotels system when we spoke to the Customer Relations Manager.

This issue has been ongoing since October and has not been resolved.

Absolutely terrible airline. Staff are mean and didn't even bother to help us with our luggage. Please do yourself a favour and SAVE YOUR MONEY! First and last time I'll be flying with West Sh**!!

We travelled with our 4 year old daughter. The flight was delayed by 4 hours that we spend at the airport until 11pm at night so we landed at 4:30am in Ottawa. By then our rental car agency was closed and we had to take a hotel room. Everyone was utterly exhausted. WestJet didn’t compensate anything saying the delay was not their fault. Super unprofessional service. Not to mention that the leg space was awful, the washrooms dirty and the overall experience poor. I am not going to fly with WestJet again. If you are ok flying with no comfort, service or get any compensation in case of delay then westjet is the flight agency for you. Absolutely disappointed! Not to mention that our return flight was also delayed by 4 hours. We were supposed to start by 6am and departed after 10am. This time it was an unplanned safety maintenance reason and guess what?! Right! Again no compensation we had due to the delay. This time WestJet is clearly to blame for it. It is your responsibility to ensure the machine is in safe conditions so you can keep up with your schedule. Horrible all together. Both flights delayed, no compensation for nothing… thanks westjet but never again.

Flight down and back pd three times the price for premium economy and both times they did not sit my wife and I together … obviously couldn’t care less when there are only 8 seats and there is other singles but they separate us…terrible system

Extremely disappointed in this airline. A decline in customer service has been noticeable over the years however this latest experience takes the cake. We boarded in Honolulu at midnight Dec 19 (already 2 hours delayed). We sat on the plane for 3 hours before takeoff. The waitress said maintenance was working to fix the bathroom and had to go back and forth for tools. Believe it or not, the bathroom was still out of commission when we took off at 3am. Of course, we missed our connecting flight as a result. In Vancouver I asked WestJet staff what we could do to get home. After getting passed to someone else for the third time I was told my family (I'm with my wife and 2 children) were bumped to fly home Dec 21st at 10pm. Meanwhile, the other passengers on the plane were getting boarded to Kelowna at 2pm that very day. I know this because my in-laws who we were traveling with were bumped to that flight. I explained that I had to work and couldn't stay in Vancouver for 2 days but the young lady at the counter didn't seem to care and gave us a hotel voucher and didn't even try. I was flustered and stressed and there was nothing I could say to get her to try to help us get home. As I walked away she was chuckling with her friend. What a joke. I called customer support from the hotel and after about an hour on the phone we were given seats on that evening's flight at 10pm. That flight also delayed until 12:30am but at least we got home. I missed out on several hundred dollars because I missed work, I had to Uber home ($100) from the airport because my in-laws were our ride and they left on an earlier flight, and I was out of pocket for several meals. I took the time to submit expenses (with receipts) to WestJet and also file a passenger rights claim. They replied a week or so later telling me there's nothing they are willing to do as it was an unscheduled maintenance situation. No, I won't fly WestJet again.
PS - In the early years of WestJet they were known for their exceptional service levels. I actual wrote an essay and presented on this in my Organizational Behavior class in university many years ago. What the heck happened?