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“5 Star Service”
Review of WestJet


Reviewed 4 weeks ago

Flew with WJ and in America ,Delta . We had alerted them in Halifax that we both had walking issues . We were met at every stop , 6 in the round trip , and without that help we would have had a problem getting where we needed to be . On board we were OK with the seating , all aircraft could use a bigger seat !! All in all , I was impressed . The Bad West Jet was not what we had .

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Wayne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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99 - 103 of 18,764 reviews

Reviewed 4 weeks ago

Westjet used to be a decent airline. Now like all the others they nickel and dime you for every little thing. 8hr flight with no in flight entertainment and they lost our luggage. We spent an hour in the airport trying to fill out their online missing bags report which didn't work. We then had to call several times to see what was happening and got different answers. We had 0 clothes or bathing suits and no Walmart or any other store nearby and had to shop on resort which doesn't give receipts (we were told we didn't need itemized receipts). They then tell us they'll give us a refund up to $400. Once we got back they tell us it's only a travel credit. We then go to use said credit and book another trip. Thankfully I looked at my credit card because they charged me $800 instead of $200. When we call they tell us it was our fault and the best they can do is cancel our flights and issue another travel credit. How come it's so easy to take my money but not refund it?

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank GoPlaces16666398198
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The ordeal began when I was stranded in Seattle for over 48 hours due to a union strike grounding all WS planes. Stuck in an international country with no compensation, communication or support added significant stress. Eventually, I began my journey home, but what should have been a relief turned into another upsetting experience during my flight from Calgary.

I carried a small backpack as my personal item, containing essentials for a two-night trip. It was accepted without issue on all prior flights, including the connection from Seattle to Calgary. I did not pay for a personal item bag on the flight, because I did not have one. I had a half empty backpack well under the size limits for a carry-on. However, at the gate in Calgary, an agent rudely stopped me, insisting I pay $84, claiming my bag was a carry-on, despite it clearly meeting personal item size guidelines.

I explained my situation, highlighting that I was late returning home due to the strike, and my bag had been accepted without issue earlier. The agent was dismissive, charged me more than the listed fee, sent me to the back of the line (passive aggressive punishment - I didn't get to board after they tagged and charged my bag), and delayed the boarding process by 15 minutes. Passengers behind me voiced their support, noting the agent’s unnecessary actions and offering to claim my bag as their carry-on to avoid further disruption. We were all frustrated and just trying to get home now that flights were running. Our plane landed 20 minutes late because of this incident as he held up the plane. I told the agent I wanted to write a formal complaint to get my money back, and what are the steps to doing that, and he said 'google it'

Once home, I immediately filed a complaint online. Despite multiple follow-up attempts over eight months, WestJet never contacted me. I was finally told after being able to reach someone on the phone that that no action was taken and there would be no accountability. This lack of response was disheartening, especially after such an ordeal.

There was no reimbursement for this bogus $84 I was unfairly charged, and apology or review for the agents actions, nor an explanation for WestJet’s failure to follow up. I hope this complaint highlights the need for better customer service and accountability, as no passenger should endure what I did—especially after facing significant travel disruptions and being trapped outside your home country for three days with no communication. I would have hoped the agents and west jet's priority was to get us all home safely after a stressful period.

I know there are obviously going to be people with bigger problems than mine, and I'm grateful to be able to afford travelling at all, but kindness is free. It's small things like this that give corporations problems because people don't expect to purchase things supporting a business and then be abused by staff, just because they can. To find out Westjet had no interest in even reviewing the incident, and perhaps talking to the staff to ensure a better quality control with customer experience was outright shocking to me. They don't care to hear my story, even though I have photographic evidence backing everything I have said (the agent, my empty bag under the size limit, my bag clearly being under the size of the bag checker they had there, etc).

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank hollysY7571JM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

We upgraded to premium seats and got downgraded, we spent $500 on the upgrade and the plan ended up being mechanically switched with a full economy previous swoop plane, We filled out downgrade request and were denied as “you did sit in a premium seat we left the middle economy seat open”

we will never fly westjet again and calling a full economy plane with no extra leg room or premium seating and still charging for full premium is a scam and should not be aloud.

Worst flight experience and we’ve been fighting to get our money back for the difference but zero help from westjet, worst airline.

Tip: Fly Delta.

Date of travel: December 2024
Thank Stephen K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Worst cistomer service flight was half empty i just requested for a aisie site but the check in counter lady did not want to Do it she kept harping that u have purchasedcs cheap ticket so ot means the airline does nit value customers who pitchase cheso tickets

Date of travel: January 2025
Thank Altaf M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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