We upgraded to premium seats and got downgraded, we spent $500 on the upgrade and the plan ended up being mechanically switched with a full economy previous swoop plane, We filled out downgrade request and were denied as “you did sit in a premium seat we left the middle economy seat open”
we will never fly westjet again and calling a full economy plane with no extra leg room or premium seating and still charging for full premium is a scam and should not be aloud.
Worst flight experience and we’ve been fighting to get our money back for the difference but zero help from westjet, worst airline.
Tip: Fly Delta.