We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible, and a scam”
Review of WestJet


Reviewed January 14, 2025

We upgraded to premium seats and got downgraded, we spent $500 on the upgrade and the plan ended up being mechanically switched with a full economy previous swoop plane, We filled out downgrade request and were denied as “you did sit in a premium seat we left the middle economy seat open”

we will never fly westjet again and calling a full economy plane with no extra leg room or premium seating and still charging for full premium is a scam and should not be aloud.

Worst flight experience and we’ve been fighting to get our money back for the difference but zero help from westjet, worst airline.

Tip: Fly Delta.

Date of travel: December 2024
Thank Stephen K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (18,842)
Traveler rating
Traveler type
Time of year
Language
  • More languages

180 - 184 of 18,841 reviews

Reviewed January 13, 2025

Worst cistomer service flight was half empty i just requested for a aisie site but the check in counter lady did not want to Do it she kept harping that u have purchasedcs cheap ticket so ot means the airline does nit value customers who pitchase cheso tickets

Date of travel: January 2025
Thank Altaf M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 12, 2025

im not a robot and the airlines isnt paying me 2 do this

now this is part 2 going home from Edmonton to Ottawa and this time was different but the same
i arrived there say 11 trip 11 12 hours to waste

part one security
i know there are people who want to smuggle drugs and guns and stuff that isnt me at all so i had a can of kickstart i was going to drink while i wait nope they took than i had chick fa la sauce 4 dollar bottle they took that they thought it would blow up the plane i wish they said nothing and let me take but no dam it

part 2 find a place to sit
i did and i met this nice lady we talked for hours time flew

part 3
gate 87 i went sat down watched wwe on laptop 2 monsters in 5 a pop rip but plane came and now we get to the plane review

part 4 plane
everything was going on without no trouble we started to go and this lady i cant breath lol and we went back docs every 1 checking her out she didnt take her pump than we left hour late and home by 7 i slept all the way :)

part 5 ottawa
the train gates where closed so uber for me done

was westjet any trouble for me no because i was there 10 hours early i didnt want anything to go wrong and they do page u every 2 mins if u came 2 mins and couldnt fly thats on u not them !! westjet gets 5 stars and i will do it again

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank shawn w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 11, 2025

Stranded in Mexico by Airline Strike: Seeking Justice for Over $7,000 in Unexpected Costs After Airline Failed to Provide Promised Services

Date of travel: July 2024
Thank Heungjun K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 11, 2025

The crew at the check in counter at LAX was just awful to everyone in line and literally yelled at people to walk out of the line to let people without checked bags. They had 6 people at the kiosk chatting for 30 min, from 8:15 AM to 8:45 while 25 of us waited after being yelled at for no reason, since no one had been rude to them. The flight was actually to Vancouver, but the system did not have it for me to fill in.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Jorge A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
© 2025 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Philippines. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.