We had a flight with a single layover. The aircraft for the first flight arrived 30 minutes late. This caused us to arrive late to our connecting flight. WestJet canceled our connecting flight because “our baggage would not make it in time” and rebooked us for the following day.

They refused to pay for any accommodations or meals because they marked our first flight’s delay due to “weather.” The flight information is freely available online, and one can easily see that the flight was not delayed due to weather.

When I calmly asked to speak with a supervisor, I was sent to multiple locations in the airport. I spoke with several people but the supervisor never showed up.

All of the staff I spoke with acknowledged that the “weather” delay was incorrect, but all also said they were “powerless” to do anything about it.

I spoke with a “WestJet Guest Service Specialist” who advised me to file a “travel insurance” claim with my credit card company. It’s very upsetting that the customer service department of WestJet has a policy of advising defrauded clients to make claims on their own credit lines.

I especially worry about the elderly who are being victimized by this scheme.

I don’t practice in Canada, but in the U.S. this would be solid grounds for a class action.

After going through this we found that WestJet’s fraudulent practices are well-known in Canada. Although the flights are cheap, the potential consequences are not worth it. Don’t fly with WestJet.

My adult son and two friends were not allowed to check in for their flight because as they were told they were 10 minutes late for check-in. They were at the check-in counter almost an hour and a half before scheduled takeoff. Note Westjet did not provide us with any information about what time to check-in. The check-in clerk refused to let them talk to her manager and refused to talk to us over the phone. They were not issued any refund and would have had to pay all over again for a new return ticket. Because of this, three low-income people, one of them disabled, lost all the money they spent on the tickets plus the pre-paid baggage (at a horrible rate of $80 per bag) was also lost. Westjet customer Service was also not at all helpful.

My flight was changed from direct to one connection. As a result my travel time increased to 4 hrs from 7 to 11 in total due to layover in Vancouver. No compensation for the change instead I had a conversation with extrimly rude agent in Calgary Ryan that would verbally attack me. No sympathy no apology, no responsibility!! That arline is a joke. I rather pay more to fly with anyone else they are always an issue that is why professionals never fly with WestJet.

They bumped me off a direct flight and completely failed to get me home in timely fashion. Put me on milk run and no accountability.

I am very unsatisfied with the stringent refund policies and how your tickets look with how many bags are included versus what REALLY is included. I bought tickets for My Adult kids and grandkids and they saw on their ticket stub that there was 0 bags included - yey after purchasing the ultrabasic - on the same transaction added The seat selection with extra room and included a Carry on - I also paid for a Check Bag on Nov 19 -
My kids saw their tickets that said 0 bags and on their own added 2 checked bags that added $230 for return flights - they did not needed these bags as I already did the upgrade and they cannot afford to throw money away. After 1 hour 17 mins chatting with an agent we could not get a refund on the extra bags they do not need!!! The agent mented to maybe try and call again after the flights and they MAY offer a credit - So now I get to waste more time a for both myself - and your agents - so in the end costing WestJet more money by paying employees than just doing the RIGHT thing.