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“Good flight to Barbados”
Review of Virgin Atlantic Airways


Reviewed 4 weeks ago

Only 43 passengers on our Boeing 777 from Manchester to Barbados, so it felt like a private jet. We had booked Premium seats and they were a nice size. The plane itself didn’t feel particularly new so the seat-back screens needed quite a bit of pressing to make them work. It was lucky there was nobody in the row in front of us or behind us as it could have been quite annoying. The cabin crew were lovely and kept us topped up with any drinks we wanted. The food was pretty good for airline food and nicely presented. We especially liked the “afternoon tea” which was served a couple of hours before we landed. We also arrived in Barbados approx 40mins ahead of schedule which was a bonus. Overall a pretty pleasant fight for a long haul.

Date of travel: March 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Anne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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31 - 35 of 16,136 reviews

Reviewed 4 weeks ago

Virgin Atlantic has a pretty good product once you get on board, but their business class herringbone configuration is odd and old.

The real problem with this airline is that if anything, and I mean anything goes sideways you are on your own. My wife's luggage was lost and the customer service was terrible and frankly non existent. With this airline you really roll the dice and hope nothing goes wrong, because if it does here is what happens:
1. You will not be able to talk to a real person, unless you wait on hold for greater than one hour
2. When you get a hold of someone, they will give you a standard response with no help or followup.
3. They will hide behind the Montreal convention and severely undervalue your belongings.
4. When they lost our luggage, they made really no effort to find our bags, and we ended up losing a lot on money in this situation with ZERO remedy. It's cheaper for them to just declare it lost, and not bother anymore.

Will never fly them again, I just can't trust the company.

Date of travel: December 2023
    • Seat comfort
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    • Value for money
    • Check-in and boarding
1  Thank Sunny M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 21, 2024

A big thank you to Erika at thé MCO air port virgin atlantic for her kidness and help. She Was listening us Well and gave us good advices. We need more People like you Erika. Flight 17h50 pm Orlando to London. 19 avril 2024.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 662mariemeb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 19, 2024

I always travel on VS flight 355 and 25 to get back home to the United States. My father flew from Mumbai to JFK and had amazing hospitality from the ground crew to the cabin attendants. He would like to fly with them again when he goes on vacation to India in November. By the way, now my mother India also wants to travel with VS Airways. Thank you, Virgin Atlantic, for making my parents' experience exceptional.

Thank you,

Anoushka P

Date of travel: April 2024
Thank anoushkap207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 19, 2024

Really bad customer service, was given check in details and looked at thier website and used the Upper class drop off.
No mention of a £5 charge.
So same home to an £80 "fine" why would I not pay £5 on £5000 flights if it was needed
Contacted them and they could not care less. Turns out lots of upper class passengers have been hot with this.
They don't care.

Flight it self was definitely sub par and is really just a freebie upgrade service, most in the cabin were upgrades.
As such staff members were mostly hanging around and chatting to members of virgin staff in the cabin off on holiday rather than the ones, like myself, silly enough to pay for this "service"

Food was poor, service amateurish and "matey"

Dubai lounge was dire, depressing and food poor.

To come back and be hit with the fine and cold customer service was the icing on the cake

Some many better operators now.

I'm taking my travel spend there.

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank themN2120JI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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