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“Diffusing a stressful situation: Rahul Jaiswal”
Review of Virgin Atlantic Airways


Reviewed February 10, 2024

Two colleagues and I were traveling from Delhi to London when one of the travelers did not have his boarding passes printed before arriving at Airport. We went to the VA desk and they printed an itenerary and Rahul Jaiswal was kind enough to hand deliver and wait for our co-worker to get into the airport. Rahul quickly took what was a stressful situation and brought great customer service and kindness to the situation.

Date of travel: February 2024
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1  Thank gothomps
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (16,136)
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89 - 93 of 16,136 reviews

Reviewed February 9, 2024

This is by far the worst airline, they have lost my luggage and it looks like they have no interest in looking for it. I am in a foreign country with nothing, because of negligence on behalf of Virgin Atlantic Airlines.

Date of travel: February 2024
1  Thank Pioneer47854558953
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2024

Flew with Virgin again, and we have loved this airline for years and from Heathrow the lounge clubhouse is fantastic. great food, vibe and service.
Upper class flight out / Premium Economy back on A330-300.
Soft product - service out great, service back poor. i know the return is overnight but surely the cabin crew can be attentive rather than getting the lights out as soon as possible.
Hard product tired and dated. Surely the coffin seats in upper must be due replacement. Poor quality IFE screen in Upper and probably better in PE (you don,t get suites on carribean flights. Dirty and grubby. crumbs in table pull out in PE. (787 has same seats.)
Food is just OK in both classes but nothing to rave about anymore.
Wont be flying again until they sort out the service and product as they are not the airline they used to be! Others do it better for similar or less money

Date of travel: August 2023
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1  Thank chris t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 6, 2024

Mislead over the phone by Customer Service !
I can see this is a common problem in the reviews.
I was assisted by Mohamed and Reece(stay away from the two) Mohamed clearly confirmed a refund got annoyed because I told him to confirm the last refund his colleague told me which is £100 difference in what he offered. Mohamed then went onto say he'll leave notes to make sure no one refunds me and after telling me he'll listen to the call he got angry saying he'll not be listening to any call. Listen virgin if you don't change your customer support team your company will not go far. The reviews below show. YOU NEED TO CLEAN HOUSE and reemploy people. If nothing is compensated for the £630 I spent that virgin now wish to give me nothing I'll make sure me and my family/friends never fly with virgin again!

I HAVE MY CALL RECORDED.

Date of travel: February 2024
1  Thank D A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 4, 2024

Awful service, dated plane, horrible food. Felt like a budget airline. They don't even have a good movie selection. Think again if you want to fly with this airline.

Date of travel: March 2023
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    • Food and Beverage
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    • Check-in and boarding
1  Thank shariffaa2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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