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“Getting to the top... nearly, but not yet there”
Review of Vietnam Airlines


Reviewed 4 April 2018

The airline was create in 1993. We understand that 2015 saw the top management discovering the art of service, and decided that communist-style service was no longer the best choice (if it ever were).

The perceived result, based upon a return long-haul flight, is quite encouraging.

A few false notes, of various natures, remain:
- the website is heavy, with a lot of things being loaded, and did not always work for check-in
- the airport boarding process, both times, was quite a shambles: not enough staff, several staff members standing around and providing no participation in the process; needless to say, machine-based check-in was not an option, and queues were endless
- on-board entertainment included a catalogue of films with subtitles wrongly indicated, international blockbusters, and a few excellent Vietnamese films; the mislabelling was not necessary
- a dish tasting just acceptable, looking like turkey and labelled as turkey was offered as 'chicken', leaving at least a passenger worrying if being taken for a fool

On a more substantial nature, the planes were quite modern and new, the staff attitude was quite professional, and the flights were on time. Based upon the reviews, we suspect that the upgrade of image and service level has been concentrated on international flights. We noticed a very modest type of communication, with little flashy advertising, modest uniforms (bland colours, simple cut, nothing fancy), and little or no show-off.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 127Fred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 4 April 2018

We were very pleasantly surprised with our first time travelling with Vietnam Airlines. The planes were spacious, even in economy, the food was as we have found with most airlines. We found the staff friendly and attentive. Finally the entertainment system had a very decent selection of movies, which always helps to make the flight go quicker.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Leanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018

This was a pleasant surprise. The flight, staff and service were excellent. Nothing was a problem. I would most definitely recommend this airline.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank phelix2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018 via mobile

We flew on the Dreamliner 787 which is a comfortable plane bit it was let down with the standard of food and the sound equipment. You had the choice of Asian or western food but the food was mostly in edible. This did not improve for our return flight home in fact I think it was worse . The video system volume was very poor and with only Vietnamese subtitles you struggled to enjoy the movie . The flight attendants were friendly and all flights were on time but I'm not sure I would fly Vietnam airways again .

Thank Gillian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018

The flight attendants were very good except that it was hard to get return service once they have served you the first drink ( soft drink or alcoholic). The food was your typical airline food but it was okay and welcome compared to other where you have to pay extra for this.
The seats were adequate for economy class and we had the exit door seats due to a medical condition I had. the bad part was the we were unable to book these seats online check in so had to wait until we arrived at the airport to try and ge them but luckily we were able to.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank shazkershaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.