Probably the worst airline there is, they don’t know how to be nice, they will threaten to kick you off plane for having to use the bathroom after being on plane for hours without getting sprayed off, or anything worked on, they also don’t have their staffing or anything together in Rapid City SD as I waited 4 hours on a plane there and 12 in the Denver airport, definitely would not recommend United Airlines, Rapid City Regional Airport or Denver International, better off taking 3 flights to avoid lowsy Denver airport

Due to sudden critical condition of my brother in Dallas I booked my flight from July 2 to July 7 ,2024 from YYZ Toronto to Dallas in First class of United Airline as no other was available.
There was no issues from YYZ to Dallas but I was denied a seat for First class from the airline in Dallas. I refused to accept that but after a long disgusting and embarrassing interaction from UNITED Airline I was forced to either take economy class seat or told to miss the flight.
As per booking ticket they can see it was booked and charged for Business but at their end was in economy. United was partnered with Air Canada in this trip.
United airline senior management told me that Expedia charged me for business but booked for economy.
I need to resolve this over charges immediately, I have sent several emails to Expedia & TICO but no resolution, i attached all the proofs.
I do have a complete video of traumatizing experience at the airport which I haven’t shared any where yet.
I was visiting Dallas in emergency to attend my terminally ill family member was devastated by this experience during that extremely stressful time.
I bought several tickets from Expedia before and never expected this experience from them.
I was expecting a professional response from them but it’s been months with no results.

I had to cancel the return leg of a flight which had been booked on miles. The return flight was a week away during the Christmas season. In the past, it had never been a problem getting a refund of my miles. When I canceled on line it said to contact United. I contacted customer service and spent about an hour and a half with them. Finally, the agent said the refund of miles would be processed within 7 to 10 days. Well, no miles ever were returned. I contacted United again, this time investing 3 hours of my time to retrieve my miles. I was bounced back and forth between many departments all saying the other had to take some action. In the end, the agent said my miles could not be refunded. I asked how I could elevate the complaint and they directed me to the Customer Care Portal. The customer care portal makes it as difficult as possible to lodge a complaint. In the end I filed the complaint with the issues I experienced along with the details of the back and forth text with agents, indicating I would get my miles back. The response from the Customer Care Portal was to call the help center for support. The folks in customer care did not take the time to review my complaint and give me any sort of answer as to why I could not get a refund of my miles. I've been a loyal customer of United for nearly 50 years. I can't tell you how disappointed I am with this very poor service and lack of training of their agents in a matter as simple as can my miles be returned if I cancel a flight.

United is a horrible money grabbing experience where you feel taken advantage of at every step.

From the moment they try to make you pay hundreds of dollars for a nominated seat to the rude staff pushing you to make extra purchases on board, it’s the absolute worst flying experience you could imagine. Avoid.

this airplane literally lost my bag after a gate check. And no one cares or was helpful. I don't know how incompetent you have. To be to lose a gate checked bag