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“UA for a bad trip”
Review of United Airlines


Reviewed 4 weeks ago

lounge had the worst food I’ve ever eaten at an airport lounge. great way to
lose weight. next had a United airline employee/ pilot seated next to me who was too big for his seat. will avoid UA if possible.

Date of travel: January 2025
Thank paulinsolanabeachf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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76 - 80 of 56,160 reviews

Reviewed 4 weeks ago

Such a WORST experience we faced today with United flight. Would never fly with united again because of the boardinv crew rude behavior towards us and the words and actions of the cabin crew.

Date of travel: January 2025
    • Customer service
    • Cleanliness
    • Food and Beverage
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Anjana R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

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Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Passport05167383993
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I accidentally left my winter coat with prescription sunglasses on the plane after a long flight from Tokyo, which I realized just after getting through customs. I immediately reported it to United but no one could retrieve it from the plane while I was at the airport, so I went home in the cold without my coat. I filed a lost item report and waited a couple of weeks while I received multiple automated messages that it could not be found. There was no phone number for United lost and found I could call so I finally went to the airport and found it just hanging in the lost and found room with my boarding pass containing my name in the pocket. I was so happy to get it back that I didn't complain but it was clear that no real effort was made to return it to me.

Date of travel: February 2024
Thank JapanTraveler_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I used United to fly to and from a funeral. I had the worse experience ever on my way home. First, two minutes after taxing away from the gate the pilot announced that we had to sit on the runway for an hour because IAD was not accepting landings due to high winds. This meant I might not make my connecting flight. And, of course I was still in the air when my connecting flight took off. United was unable to book me on another flight that day, they did not offer me any compensation! No hotel, No food voucher, nothing. I was on the phone either them in the airport for two hours and all I got was save all your receipts and submit a complaint and we may reimburse you some part of your expenses. I rolled with that until I ran into others from my flight on the tram to ground transportation got “free” hotels and food vouchers! Still I continued on until I got to the airport the next day, cleared TSA checked my gate information, walked as far as I could go to the right to my gate, got there and got a text mess saying my gate was changed to another gate, as far to the left of TSA as you can get! I had to walk all the way back to where I came from and then walk all the way to the left as the airport goes to a new gate! I have had three knee replacements on the same knee and could not get any assistance getting to the new gate! I will never use United again. I am very disappointed with the lack of service from United. I was left wondering if it was my race because everyone else got service.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank M T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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