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“When you have a nasty jerk sitting next to you.”
Review of United Airlines


Reviewed December 4, 2024

The following Letter to United explains this review:

This is to complement your flight crew, and also to report the unpleasant incident that happened: The male caucasian passenger (traveling with a 10 yr old girl) next to me in seat 23B said the arm rest was normally for the person in the middle seat to use. My response was: "I've never heard that, I believe you're wrong." He disagreed (I don't remember his exact words at that moment) but he became more agitated. I responded saying: "I've been flying many years and am sure thats not true". About 10 seconds later, he hit me with a sharp elbow in my right arm. I asked: "what's wrong with you? That's not ok." . His angrily responded while making a fist close to my face and said: "listen, if you don't stop, I will f--king pop you in the head!" That's when it was clear he was an angry unreasonable person and I became concerned for my safety and pressed the call button to report what happened. Fortunately I thought to surreptitiously take his photograph. The flight crew got involved and moved my seat.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank ScottBillingham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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256 - 260 of 56,160 reviews

Reviewed December 4, 2024

My wife and I flew from IAH to LHR on UA 880 and returned a week later on UA 879. We flew in Polaris Business Class and were very pleased with the friendly personnel, the entertainment system, and the food and beverage service. Flight attendants on both flights were British, at least in Business Class. The flight to LHR arrived on time and the flight to IAH arrive a half an hour early. In addition to the flights, we were pleased with the Polaris Lounge at IAH and the United Club at LHR. We would not hesitate to book these flights again.

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank CJTravelerTexas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 4, 2024

Pretty good space between seats. Good inflight entertainment.

Food on United is really bad. They really need to improve this. Also the tiny little pillows and paper towel blankets they give you from the 1980s gotta go. Staff seemed a little disaffected. Not as friendly as a lot of airlines I flew on this trip.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Rob L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 4, 2024

Polaris is an expensive way to travel,you expect pampering. As a point I've flown business/first - qatar, turkish, Etihad, BA, and Air France. So I have some form of comparison. The plane itself was fine 777-ER, not as comfortable as the middle eastern airline but good. It was the soft product that was really poor:
Pros: nice laydown seats (to be expected really)
* cute therabody amenity kit comes in a fanny bag
* Polaris lounges are nice - great food selection and comfortable chairs
* direct service

Cons
* service (certainly this is hit or miss) for me it was a big miss - never a smile from our FA, very gruff, like she hated her job - at this level and cost that's inexcusable, it's service that sets the tone of the experience. I could hear her saying to another FA she'd been at it 29 years - you'd think you'd be good after that long but God she was awful and rude.
* food - again, at this price point you expect superlative quality food, this isn't some backwater airline - first world complaining yes, but again, at these price points the quality and presentation of the food was what I'd expect for economy except we got real plates...

Honestly, I would rather fly a different airline and connect through than do that again. I felt cheated of what a first class experience should be

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Britdrnva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 4, 2024

We were on our way to the gate, we were supposed to be at, after waiting prior at the gate.
We got an announcement saying the gate has change. No problem. It was across the airport.
As everyone boarded on to the fight, we had problems finding storage for our carry-ons.
Flight was decent.
But after we had problems getting our luggage’s.
They said our luggage would be at #10, everyone waited there for 30 mins. Nothing came out, so then they said it’s going to be at #9.
70% of the people got their bags but the others waited 1.5 hours still haven’t got their bags.
Since the ones that didn’t get it, they said the bags were another flight so we have to wait 2 more hours.
A few people were suggested to pick it up tomorrow.
Ridiculous , everyone is mad about it since we were waiting for about 2-3 hours.
United Airlines….

Date of travel: November 2024
    • Seat comfort
    • Legroom
    • In-flight Entertainment
Thank Daniel t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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