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“Large room for improvement”
Review of United Airlines


Reviewed December 4, 2024

Pretty good space between seats. Good inflight entertainment.

Food on United is really bad. They really need to improve this. Also the tiny little pillows and paper towel blankets they give you from the 1980s gotta go. Staff seemed a little disaffected. Not as friendly as a lot of airlines I flew on this trip.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Rob L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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258 - 262 of 56,160 reviews

Reviewed December 4, 2024

Polaris is an expensive way to travel,you expect pampering. As a point I've flown business/first - qatar, turkish, Etihad, BA, and Air France. So I have some form of comparison. The plane itself was fine 777-ER, not as comfortable as the middle eastern airline but good. It was the soft product that was really poor:
Pros: nice laydown seats (to be expected really)
* cute therabody amenity kit comes in a fanny bag
* Polaris lounges are nice - great food selection and comfortable chairs
* direct service

Cons
* service (certainly this is hit or miss) for me it was a big miss - never a smile from our FA, very gruff, like she hated her job - at this level and cost that's inexcusable, it's service that sets the tone of the experience. I could hear her saying to another FA she'd been at it 29 years - you'd think you'd be good after that long but God she was awful and rude.
* food - again, at this price point you expect superlative quality food, this isn't some backwater airline - first world complaining yes, but again, at these price points the quality and presentation of the food was what I'd expect for economy except we got real plates...

Honestly, I would rather fly a different airline and connect through than do that again. I felt cheated of what a first class experience should be

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Britdrnva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 4, 2024

We were on our way to the gate, we were supposed to be at, after waiting prior at the gate.
We got an announcement saying the gate has change. No problem. It was across the airport.
As everyone boarded on to the fight, we had problems finding storage for our carry-ons.
Flight was decent.
But after we had problems getting our luggage’s.
They said our luggage would be at #10, everyone waited there for 30 mins. Nothing came out, so then they said it’s going to be at #9.
70% of the people got their bags but the others waited 1.5 hours still haven’t got their bags.
Since the ones that didn’t get it, they said the bags were another flight so we have to wait 2 more hours.
A few people were suggested to pick it up tomorrow.
Ridiculous , everyone is mad about it since we were waiting for about 2-3 hours.
United Airlines….

Date of travel: November 2024
    • Seat comfort
    • Legroom
    • In-flight Entertainment
Thank Daniel t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 4, 2024

Zero out of 10 will never give this company a dime ever again. If you can crawl thru lava rather than fly with United do it. So horrible

Date of travel: December 2024
Thank Nicholas L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 3, 2024

I’d like to share a review of my recent United Airlines 383 on 11/28 flight from Honolulu to Denver and the poor experience my family had and why after 7 years of almost exclusively using United for vacations and exclusively flying United for business travel I will no longer use United for either.

My wife and I purchased tickets to Honolulu for a vacation for our family and bought our 14 month old a ticket given the long flight. We purchased 3 tickets in economy plus on a row so we would all be next to each other. 30 minutes before our flight boarded our seat assignments changed without reason. It’s my understanding that United is within their rights to do that.

The issue is they separated our family of three into seats that were not in the same row or next to each other and left our 14 month old alone. When I went to the gate agent to inquire why our seat assignments changed she said the plane changed (when it hadn’t, it had been at the gate for at least one and a half hours) When I asked what could be done to put our 14 month old son next to at least one parent the gate agent said “talk to the flight attendants on the plane or ask other passengers”.

When we got on the plane the flight attended named Inna did not display any understanding or concern that leaving a 14 month old not next to either parent on a plane was a problem, or recognize that United had switched families seats causing this issue. When I expressed concern that my son was alone she said she couldn’t do anything about it. She said we had to ask other customers to switch.

I understand that she may not have been able to do anything directly about this, and we were able to have my wife sit next to our son, we found it disheartening that Inna expressed no concern or acknowledged that United had caused this issue. Inna didn’t seem to care at all or say “I’m sorry” or “I’ll help you”. She just said we had to figure it out.

Then, during the flight Inna on multiple occasions interrupted our 14 month old sleeping on his seat because he was laying down without his seatbelt on while the older likely elementary school aged child was doing the same thing.

All she had to do was gently remind us and we would have figured it out. Again, Inna showed that she had no common sense on how to care for a family.

Neither Inna or any of the United employees we dealt with lived up to the customer service my family has enjoyed over the last few years, and frankly they didn’t seem to care about helping us at all.

And for all that they’ve lost a customer for life and we’ll be telling any family with small children that Inna failed us and United isn’t worth their hard earned money.

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Z3316JVnathank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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