Recently my wife and I were returning from Albany to Phoenix via Chicago (O'Hare.) Our flight was late and we were just sure we were going to miss it in spite of racing at break-neck speed through three terminals. (We are both in our 60's.) When we arrived at the gate we were pleasantly surprised that they had held the flight for us! Thanks United for taking care of us in our hour of need. A very happy customer!

My experience with United is simply my worst experience with any airline company so far. I travelled from MSN to LAX via DEN in June 2021, both on first class.

On my first segment, I was given a broken first class seat which could not recline nor use my tray table. I was told about this issue after I sat down on my seat (see the attached picture). The flight attendant told me, either I moved to Economy or stayed on my broken first class seat. This is simply one of the least professional act I have ever had with any company.

During my segment from DEN to LAX, I was given an expired sparkling wine (see the attached image, it EXPIRED 1.5 YEARS AGO!). The flight attendant did not apologize at first and simply asked me for another drink. This means, all passengers need to check their consumables or United can kill you with their expired consumables!

Next, the ground staff in MSN lied to me that United can't transfer my luggage all the way to my final destination from 2 different tickets although they are both Star Alliance flights. This turned out to be a lie since a United representative in DEN told me that they should have been able to do it after seeing my ticket.

I paid almost $800 for a one way trip from MSN to LAX and United 1) Lied to me, 2) Gave me a broken first class seat, and 3) Gave me expired sparkling wine.

I sent a review to a United representative, and here is the answer:

"I'm sorry to hear you didn't enjoy your flight.

We want to be your airline of choice, and our efforts to improve our service are ongoing. Feedback like yours helps us focus our attention where it's needed most with particular attention to providing consistent information across our stations. I appreciate you taking the time to share this with us.

We hope to provide you with a better experience on your next trip."

After all of these experiences, they ask me to choose United as "your airline of choice". This company is full of joke and I recommend to be careful with United or they likely to lie to you and (may) kill you in the future with expired consumables.

Will not fly them again unless I really have to due to the lack of care from employees to coordinate and assist with check in process

My flight was delayed then canceled due to an issue with the airplane. I was told I would receive a voucher for a hotel, but I was denied after waiting two hours in line. I was then told to call the United number to get assistance, but it rang several time then disconnected. It’s hard to get help when you can’t get in touch with someone.
The way this was handled was disappointing.

My first air flight post covid and a little apprehensive. Check in fine and since we hold the explorer card our bags fly free. Well worth it.
We are TSA pre approved, easy getting through. Boarding the flight was well done. Ramp agent called each group and surprise everyone complied On board we were reminded to wear our masks, only during beverage and snack service were we to remove only for drinking and eating. Arrival was handled well by the flight crew. Told us that we would deplane in 5 row increments. Everything worked out well. It was a quick uncomplicated flight.