It was my fourth flight during the "pandemic era", first time on United Airlines plane.
I was hoping that plane will not be full. It was wishful thinking.
Even changing plans by one day didn't help. Tuesday was the same as Friday or Sunday.
The only "new" thing I've discovered was a small bag with bottle of water, cookie and pretzels, given to us by the crew. During my earlier flights in July, there was nothing served.
Flight was smooth and on time. What else you may need?
In Chicago, we didn't need to walk a lot, the plane has stopped by the closest gate to the baggage claim.
It was nice flight, even with the masks on.

RomanP

We were not happy with the service here. Although, First Class was completely separated from coach in this B757, they still boarded beginning with the back rows. Due to back problems, my husband cannot stand In place for a long time, so we sat down in the waiting area. Finally, they called the first rows, and we were among the last to board.

When, we got to our seats (3E and 3F), someone was sitting in the window seat. Not only that, but he was not wearing a mask, as he was eating cake, drinking a drink, and reading a book, while his belongings were scattered all over the other seat. I said, “ Excuse me” several times, and he just ignored me. A flight attendant was standing at the front of the cabin (3 rows up), and I turned to her. Instead of coming over immediately, she yelled out (over the other people in the aisle, who were settling in), “What is the problem?”

Finally, she came over, and demanded to see our boarding passes. Then, she asked to see the boarding pass of the person, who was sitting in our seat. He was buckled in, and with all the stuff he had, he couldn’t find it. People were backed up behind us, and, it was obvious that she was annoyed with us for causing this commotion. So, her solution was for us to take the two aisle seats (and sit next to total strangers), rather than move that passenger out of our seat. We refused, and she became even more irritated, as it was getting very close to flight time, and she wanted everyone seated.

Well, the man did move. He left cake crumbs everywhere, and had touched all surfaces in our seating area.

When the airline stresses that everything has been cleaned and disinfected for the next passenger, they should make sure it is the correct passenger who will sit there.

They refused for us to board because of documents They keep up that they say we need. they made us miss our grandmother’s funeral even when it was an emergency and even refuse to refund us if I could put 0 stars on this airline they would also refuse to refund us our money I wouldn’t revoke this airline to anyone
Especially with the rude staff in Atlanta worst airline ever don’t fly with United

We had been VERY hesitant about flying anywhere now, however the urge to visit family overpowered us, and, after reading many, many reviews, we felt reassured that proper precautions are being taken, and we could fly safely.

This regional flight is on a smaller aircraft, and we were aware of it. So, I took my much smaller carry-on, which still does not fit into the overhead bin, but will go nicely under the seat in front. Boarding began with the back rows, and we had, always, felt that that was a logical, and good idea, as those people can settle in, while the front seated passengers are boarding. We were seated in the third row, so we were in the last group to board.

The plane, as usual, was very clean, and the windows sparkled. However, we have, always, thought that these planes were much cleaner than the regular United ones. The one flight attendant had her hands full, as all the seats were occupied. She did her job cheerfully and efficiently. The coffee was really good.

Packaged disinfectant wipes were handed out as we boarded, and everybody wore masks. All seats were Economy, so legroom was at a minimum, on this two hour flight.

When we arrived at the airport, we were told that the plane would be delayed for 30 minutes, as a crew member had called in sick. Then, for some unexplained reason (no planes taking off, or landing), we had to sit on the tarmac another 20 minutes, or so. We had lots of time in Denver to make our connection. Obviously, many others didn’t. It was announced that deplaning would begin with the front rows, however, as soon as the plane stopped, a surge of travelers came running from the back, very concerned about not making their connecting flight. As we had lots of time, we just sat there, and were the last to leave.

After a long international flight my wife connection flight was UA1989 and upon late arrival the baggage was not there. went to the agent to claim the baggage and it was locked but was able to see my baggage. the agent absconded from work and so we need to come home. Today spoke with customer service and they are not able to reach the agent. how much more difficult is for the public to reach?? DONT FLY UNITED AIRLINES PERIOD.