I searched for a direct flight from jax to denver for a meeting. I was expect to leave at 8:15 & arrive at 10:15ish Denver time. I now am flying from jax to Chicago and then Denver. Double the travel time. I only chose united because of the direct flight they offered me no rebate or anything for my inconvenience. Let this be your reason not to fly united. They don't care about there paying customers.

Yikes, pretty bad flight. COVID issues aside with lack of food service, but I saw the cabin crew twice the entire flight. One of the times I asked for a stroopwaffle they gave out, and skipped over me, and the flight attendant angrily told me she would have to go all the way to the back to get it. Umm...it’s a plane, thankfully she didn’t have to journey too far. If you hate your job, time to retire.

United does not block off middle seat so you are shoulder to shoulder and in breathing distance of a stranger. Plane was fully booked and felt very uncomfortable. They give you an option to change the flight for free but its not even the same day... disappointed about their lack of care about their customers... will be er fly with them again because of this

This flight is packed on a Wednesday night. All seats filled- NO SOCIAL distancing at all. I was appalled when I boarded but I had no alternative choice. This is patently un-safe and unacceptable. I will not fly this airline ever again.

While my overall flight experience was okay, I was horrified that two first-class passengers were able to go the whole flight without a mask. The flight attendants engaged with them multiple times, walked past them to collect garbage, and even let them deplane sans mask! Also, just FYI: upgrading to premium economy no longer comes with complementary wine/beer--a waste of money. I was told this was to limit credit card/machine interaction (which makes sense, more germs), but in premium economy, you don't have to pay for beverages anyway...

United DID listen to my concern but only when I tweeted a photo of the first-class passengers without masks. They offered me a small credit, but in reality, I just wish they would reassure me that mask-wearing will be enforced on ALL flights in ALL tiers.