While my overall flight experience was okay, I was horrified that two first-class passengers were able to go the whole flight without a mask. The flight attendants engaged with them multiple times, walked past them to collect garbage, and even let them deplane sans mask! Also, just FYI: upgrading to premium economy no longer comes with complementary wine/beer--a waste of money. I was told this was to limit credit card/machine interaction (which makes sense, more germs), but in premium economy, you don't have to pay for beverages anyway...
United DID listen to my concern but only when I tweeted a photo of the first-class passengers without masks. They offered me a small credit, but in reality, I just wish they would reassure me that mask-wearing will be enforced on ALL flights in ALL tiers.
“Beware Covid-19 Policies: Some Crews Don't Enforce Mask Policy”
Review of United Airlines
5,320 - 5,324 of 56,078 reviews
The worst airline ever is the united airline customer service. Even If this airline was free, never take it. I've never seen such bad customer service like that before. They're lazy, disrespectful, careless, and so so very rude!!
Our credits for COVID canceled flights in April were set to expire so we used United for a trip to Boise. First, they changed our flight without telling us to consolidate flights (to a 7 am departure) they charge $25 to actually to speak to someone about this and they offer no alternative. Then the day before leaving they message us to say our flight is crowded and we can change flights free of charge. There are no alternate flights available. Never again United, Never again.
The legroom is so small. The flight crew was so rude, the airplane was so dirty! the worst flight experience for 2 hours flight
I took a flight on the 9th and came back on the 18th of September 2020. I have never been on a plane before and was terrified. Not only were the attendants nice to me but even the pilot asked after me. The attendants also came up to me a few times during the flight and when I got off. They were so nice and, while the flying was horrific, they did make me feel better. They also didn't laugh when I ended up having a panic attack (both times) on take off and landing (which sucked)