I found this to be a great experience. My only complaint is I had to pay to check a bag. Why?🤷🏽‍♀️

The delays and staff are unbelievable. Waited up to 5 hours just to be told there’s no captain for the aircraft. Very irritating when trying to plan. .5/5

If I could give 0 stars I would because my experience with United is not a good one. For one I’ve never flown United before and this was definitely my last time. I flew from Cabo to Houston with United and we were stuck on the plane for 2 hours with no information on why we were not taking off until the pilot came on and said “we had to fix a mechanical issue, don’t worry these planes break down all the time and we just have to roll with it”. Then I get to Houston where I had to run to my next flight and was by Unite Stuart that hopefully our bags will make the plane , no guarantee. Then we are on the plane to Houston and yet another mechanical issue and another 45 mins sit on the plane. Then finally make it to my destination and finally find my luggage after 45 mins of waiting because they had to unload another plane before ours, I walk up to find my luggage completely torn apart and my makeup and straightener just thrown onto the conveyor belt. Then I walked up to the United airline area to talk to someone and I was completely dismissed and the lady was very rude to me, I told her that my luggage did not look like this before I left Houston so it happened on the way there. She stated she could give me a $100 flying pass and I told her I was never flying United ever again.
I then begin to tell her how two pairs of my shoes were missing and I pair of sandals, she stated that I could go buy them, then bring the receipts back to the airport and get my money back, which absolutely makes no sense to me.
Safe to say I will never fly United ever again, and I really hope this happens to no one.

Yes it looks like a cheap flight until you add the baggage fees which doubled the cost of the flight

Flight left on-time. The plane was clean. The flight attendant was friendly. I am a fan of the cookie snack provided as it goes well with coffee.