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“Just Standard”
Review of Thai Airways


Reviewed 7 December 2017

The journey is 1 hour and 20 minutes, what you can expect for? Even it is short distance, I rather to receive a service with a smile. I have requested for coke, but the answer is no. They have only water, tea, coffee and box of orange juice.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Parin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 7 December 2017 via mobile

Thai airways is differentially the way to travel we have travelled with Thai airways at least 15 years the staff and comfort has been amazing they give you a great selection of food and the entertainment to choose from on the TV screen is more than satisfying, with Thai airways you always feel safe and relaxed and we have always had a enjoyable flight and we Will always fly Thai airways in the future. The 787 dreamliner is amazing and so is the 777.

    • Seat comfort
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
Thank chevlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 December 2017

London to Bangkok - plane was clean, very comfortable and well equipped ie charging outlets on seat, good selection of movies, entertainment. We were greeted nicely and all the staff were friendly helpful and available. There was more than enough food and drink, and as far as plane food goes it was nice.
Bangkok to Melbourne - plane seemed old, there was rubbish in seat pockets from previous flight. Staff although they greeted you upon entry it felt they were just repeating words, no sincerity. Once in air we were served breakfast which was ok. But that was it until about an hour before we landed, no food or drink offered, we had to physically walk to were the staff were chatting in the kitchen and ask for a drink. The flight was 8 and 1/2 hours so the children on the plane were getting tired and hungry. A mum near me asked if there was anything that they could give her two children, it was like she had asked them for a gold ingot, eventually a steward returned with one small bag of crisps.
Just felt that we were a complete inconvenience to the staff. So different from our first flight.

2  Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 December 2017

Its all about caring and friendly staff attitude towards its customers, we had an excellent experience, full marks to Thai Airways

Thank Ali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 December 2017 via mobile

Flying first class always great start for a holiday. Thai Airways first class is great but now have to pay double for upgrade business to first for same plane and seats who are 2 years older......

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank MKNOKKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.