2hr Delay on my Initial flight making me miss my connecting flight…had to purchase another plane ticket from United to complete my Trip… when asked for a refund … was told it was my fault and was labeled a “No Show” therefore no refund was approved.. Obviously wont be flying with Spirit anymore with that type of Policy in place.. I pay the a little more for the more creditable Airline companies from now on…

The worst experience ever!!! We traveled with 3 carry on items and then when we gpt to florida we were told we had to pay.The staff was completely racist to me and my girlfriend told us that if my white ass and my white bitch couldn't pay then us honkeys couldn't get on the plane. Like really!?!?!? This airline has poor seating poor customer service and is just a not good experience at all.

Horrible customer service, had to pay for a bag I had been carrying my whole trip from plane to plane on the last plane I had to pay $79 to take it on the plane with my purse. Also nothing is complementary had to pay for drink and snack. Staff is low brow rude and not helpful.

Omg this was the worst airline ever. Our flight was supposed to leave at a certain time. Once it became closer the pilot said that we can't leave. Maintenance had to look at the engine first and it would only take an 1/2 hour. That half hour turned into an hour. The pilot said that we would have to catch another plane. So we went to a another gate. An hour later they said that our plane was arriving at a different gate. The people that worked for the airline were very rude. When we were landing the plane sounded terrible too.

Flight was on schedule and smooth, not bumpy like others claim. Baggage checkin was fast especially when I happened to be running late, if it wasn’t for the clerk assisting and her urgency I would’ve missed flight. Thank you again!