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“Top Notch Staff”
Review of Southwest Airlines


Reviewed 4 weeks ago

Just want to give a huge shout out to Southwest Airlines! Flight attendants were awesome! So humorous which was such a change! Loved the jokes! Pilots top notch! Our trip into Burbank with the winds and the fires were terrifying, but our pilots landed us safely! The whole plane cheered once on the ground!!

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Brenda A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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30 - 34 of 46,155 reviews

Reviewed 4 weeks ago

My mother is elderly and need a wheelchair escort. Today was the 1st time that we had an awesome experience with escort Tommy from Skycap. Tommy was very professional, caring and out right awesome. There need to be more employees like Tommy. He definitely deserves 5 Stars 🌟

Date of travel: January 2025
Thank Kathy Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I recently flew with Southwest Airlines, and it was an incredibly frustrating experience. One of the major issues I encountered was their lack of seat assignments. This is especially problematic for families traveling with kids. Despite paying a premium for our tickets, my family was forced to sit apart. I had to beg strangers to swap seats, and thankfully, a kind passenger agreed, but it shouldn’t have to be that way.

To make matters worse, the flight attendants showed no interest in helping. They didn’t intervene when passengers, many of whom boarded last, were left scrambling for seats. I understand the boarding process, but the fact that Southwest doesn’t assign seats encourages chaos and inconsiderate behavior. Instead of creating a more relaxed atmosphere, it brought out the worst in people, who were fighting over seats like animals.

For an airline that claims to care about customer service, this is a terrible oversight. It’s bad practice to operate this way, especially for families and anyone with young children. Until they rethink their seating policies, I’ll be hesitant to fly with Southwest again.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Wuro A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Wow. I took a flight from atlanta to west palm beach florida on 12/27/24. Mind you it was a direct flight but somehow my bag ended up in baltimore. How the hell does that happen? I did get the luggage the following day but I had to go purchase clothes to the tune of 80 bucks just to get by. I didn;t like the attitude of the lady at the caurosel as she handed me a card and said scan this and start your claim. That did not sit well with me so I made her fill out the report. Thats her job. On 12/31/24 I filed a complaint with SWA and here it is 10 days later I have not heard back from anyone about this. I have tried to file a claim for my clothes I had to buy and I can't submit the claim because your submit button doe not work. I would have been happy with a quick response and a voucher. The lady I spoke with today was delightful and she did everything she could to help. I asked if she could send me to a higher up and she said she could not becuase she doesn't have any numbers of anyone. What the heck is wrong with you people. She did offer me a voucher. I will tell you this I would have been happy with some quick action, reimbursment and an apology. At this point I want all of that and 100,000 points added to my points. Here is my case number 103786257

Date of travel: December 2024
Thank Jeff C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Dear Southwest Airlines:
You cancelled my original flight, where I was in the A boarding group, and placed me on a later flight with a boarding number much close to the end of boarding than the front. And you didn’t even offer me a free drink for the last minute change. If you claim it was weather I am going to call BS. I am very involved in the aviation business and have flown in weather conditions much worse than anything experienced today. You could have done better. Offer me a free drink for my troubles, maybe even a discount. But y’all screwed up this time.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank C H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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